Job Summary: The Floral Service Clerk must smile, greet, and be courteous to customers. S/he must work with management and all other associates to provide a high level of customer service, be punctual, assist in any way possible and as directed to provide for a clean and safe store environment. S/he must maintain and operate the Floral Department in an efficient manner within Company policy. Ensure that the Floral Department contributes to the financial best interests of the store. As a PFM team member is able to exemplify Pete’s Four Pillars of Value, Aesthetic, Quality, and Customer Service.

Essential Job Responsibilities

• Perform all duties according to Company policies and procedures.
• Maintain a neat, well-groomed personal appearance at all times and observe Company dress code.
• Observe shift operating hours at all times as scheduled or assigned by Store Manager.
• Adhere to all local, state, and federal health and civil code regulations.
• Assist in receiving and unloading of merchandise.
• Check and verify grocery receiving to ensure that items listed on vendor invoices are all delivered.
• Check products for quality, count, and condition.
• Take product to storage or shelf areas.
• Open cartons and price, display, store or process product according to established procedures and policies.
• Communicate with Manager or other designated personnel of low inventory conditions or spoilage problems.
• Handle damaged and spoiled products according to Company policy and assist in controlling the level of damaged goods.
• Answer phones and take special orders.
• Ensure the proper processing, arranging, packaging, and pricing of merchandise.
• Comply fully with all Safety Policies and Procedures.
• Greet all customers and provide them with prompt and highly friendly, courteous service and/or assistance. Focus on suggestive selling to reach weekly sales goals.
• Other duties as assigned.

Education/Certifications

• High School Diploma or G.E.D. with 0-3 years of experience in grocery store or similar retail environment.
• Must have a valid and up to date Food Handler’s Certificate.
• Must have basic math/calculating skills.

Other Knowledge, Skills, and Abilities

• Must be capable of providing and modeling exceptional customer service.
• Must have excellent communication skills in order to communicate effectively with customers, store leadership, and fellow-team members.
• Must be detail oriented, self-motivated, and able to work independently or in groups.

Work Environment/ Physical Demands

• Must have the physical ability to stand for extended periods of time, bend, climb, balance, stoop to grasp objects, kneel, crouch, crawl, frequently push/pull up to 100 lbs., frequently lift and/or move loads up to 50 lbs., and occasionally lift 75 lbs.
• Occasional high stress when dealing with systems/customers/staff.
• Able to work a flexible schedule with various shifts, including weekends and holidays, as determined by the store/business needs and as required to ensure adequate store staffing.
• Must have reliable source of transportation.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.