Pero Family Farms is Hiring a Client Services Manager - Food Service Near Delray Beach, FL

Client Services Manager - Food Service

COMPANY SUMMARY

Pero Family Farms is a market share leader with over a century of dedication, commitment and integrity. Operating since 1908, Pero is the farm trusted by retailers and consumers alike. We are a fully integrated farming operation, with departments that specialize in organic farming, logistics, global supply chain management, national sales operations, food processing operations, and strategic marketing functions. Our operation includes over 35,000 acres spanning across the East Coast of the United States from Florida to New York, with distribution and production facilities in several different states. We pride ourselves in maintaining a strong family heritage and tradition that has been dedicated to quality, innovation, and excellent customer service that has been feeding America’s families for over a century. Our family’s passion for farming remains unwavering, with a vision to continue the tradition for many generations to come, whilst maintaining the reverence and trust it has established with the American consumer.

As we expand our offering to include an assortment of organic vegetable options; we have become one of the largest organic vegetable growers in the country and we are looking to grow our workforce family. Join us in continuing and strengthening our position as a market share leader dedicated and trusted by retailers and consumers alike.

POSITION SUMMARY

The Client Service Manager of Food Service is responsible and accountable for the achievement of the full spectrum of customer service and account management of delegated and potential customers, as directed by Director of Client Services, VP of National Sales, and Chief Sales Officer. There are expectations for the CSM to become a professional expert at managing day to day and future business propositions and or problem-solving issues with one’s own creativity and/or willingness to ask for direction from the Director, when necessary.

ESSENTIAL FUNCTIONS

Plan and prioritize personal sales activities and planning processes in order to achieve agreed upon business goals and objectives including sales and costs.
Responsible and accountable that both the day to day and future sales volumes are supplied or procured for in a profitable manner for the customers’ sales.
Perform administrative duties pertaining to new order entries, order changes, etc.
Manage personal time and productivity.
Compile lists of prospective customers and commodities for use as sales leads.
Solicit new business to existing customers.
Explain the details of all Pero services to prospective customers
Respond to and follow up sales inquiries using appropriate methods.
Manage pricing and margins with guidance from the Director and/or CPO as directed during absences, illnesses, vacations, etc.
Prepare sales Ads or promotions for current/new accounts with final approval from the Director of Client Services and/or VP of National Sales.
Provide weekly or as requested progress reports to management, with help of CPO or analytical department.
Communicate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
Cross train to be responsible for other CSM’s roles during absences, illnesses, vacations, etc.
Provide proper training and mentoring of Client Service Asst. Managers and Coordinators within team and elsewhere as directed and needed.

EDUCATION AND EXPERIENCE

Fresh foods/CPG experience (sales, procurement, and/or production – 2 to 5 years)
Bachelors’ degree in Business or equivalent industry experience.
Minimum of 3 to 5 years of sales/food service, procurement, transportation, operations and or logistics management experience.
Computer skills:

Basic – Microsoft Excel, Word, Power Point, Office
Industry Specific – Famous, I-trade, Foodlink, & SPS

Prior success with customers and growing sales.
Leadership qualities (positively affect/influence others).
Excellent verbal, written, and general communication skills.
Desire to learn and ability to ask questions.
Analytical and attention to detail (multitasker).
Ability to remove road blocks, ask for help and take tasks and projects to fruition.
Excellent phone and sales skills (with proven track record and success).

COMPANY BENEFITS/PERKS