Performance Rehabilitation & Regenerative Medicine is seeking a candidate to join our team in a non-surgical outpatient setting as we provide an extraordinary patient experience, often referred to as the Ritz Carlton of Healthcare. We are a growing multi-facility company providing an excellent opportunity for clinical and professional growth. This position is a great opportunity to jumpstart your career in the medical field or to launch your career to another level.

Position Objectives

• Timely interaction and acute awareness of patient concerns
• Complete documentation preparation prior to patient appointment(s)
• Accuracy when scheduling in accordance with provider recommended treatment plans
• Timely provider notification; appropriate cancellation documentation
• Ability to take initiative and ensure completion of daily tasks with timely completion
• Quality and timeliness of assignment completion
• Acute awareness of HIPAA compliance

Education and Experience

• 3-years of patient experience or customer service related experience; hospitality experience preferred, but not required.
• Bachelors degree preferred, but not required
• High School diploma or equivalent mandatory

Key Competencies

• Interpersonal skills - warm, hospitable and joyful
• Administrative competency
• Advanced verbal communication and active listening skills
• Problem analysis and creative problem-solving
• Extraordinary customer service skills
• Keen sense of empathy and compassion
• Multi-tasking with a focus
• Attention to detail and accuracy
• Knowledge of computer and pertinent application software
• Office equipment literacy (copier, fax, scanner, etc.)

Key Performance Indicators

• Scheduling accuracy
• Patient satisfaction

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Orthopedics

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you available to work the hours for this position?

Monday & Wednesday 8-8, Tuesday & Thursday 8-1, Friday 8-6

Experience:

• Customer Service: 1 year (Required)

Ability to Relocate:

• Branchburg, NJ 08876: Relocate before starting work (Required)

Work Location: In person