Overview:

Perfect Timing Auto Repair has been a family-owned and operated business since 2015. We pride ourselves in providing the best customer and vehicle service in the area. Perfect Timing Auto Repair has grown to 2 locations in the Northland and we are continuing to grow.

Description:

This position is a front office representative for our business and must represent the business in a professional and friendly manner at all times. Being the first point of contact for any person contacting the company, it establishes first impressions and is the hub of the business since they have regular contact with all staff members.

An ideal candidate is someone who is professional, punctual, has an excellent attitude, self-motivated, and knows how to put customers first.

We are willing to train the right candidate.

Responsibilities include, but are not limited to:

• Greet customers upon arrival and complete check-in
• Clerical duties include, but not limited to, making copies, filing paperwork
• Answering phone calls on a multi-line phone system
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
• Offering customers refreshments
• Maintain cleanliness and sanitation of front desk and lobby area
• Inform and sell memberships to customers
• Make phone calls to customers with previous estimates to gain the job
• Create estimates for service work needed to present to customers
• Obtain customer approval prior to any work being performed
• Address customer concerns promptly and professionally
• Oversee part ordering and job completion

Qualifications:

• Strong written and verbal communication skills
• Excellent customer service skills
• Ability to multitask, prioritize, and problem solve
• Ability to work under pressure and in a fast paced environment
• Must be detail oriented, punctual, and highly organized
• Must have a positive attitude and be self-motivated
• Professional appearance and eager to improve in all aspects

Certifications:

• High School Diploma or equivalent
• BONUS: Any certificate in any automotive category

Requirements:

• Valid Driver’s License
• Clean driving record
• Drug screen, if requested
• Reliable transportation
• Familiar with Google Docs and Google Sheets
• 1 year prior experience in Customer Service or Receptionist related position

BONUSES - willing to train:

• Familiar with R.O. Writer
• Prior experience using a multi-line phone system
• Prior experience in Sales

Submit resume via Indeed or in-person at either of our 2 locations:

6920 Grand Ave. Duluth, MN 55807

4003 E. 2nd St. Superior, WI 54880

***WE WILL REPORT ANY NO-SHOW INTERVIEWS TO THE PROPER AGENCY.

***Employees will be required to follow any other job-related duties as requested by any person authorized to give instruction or assignments. All duties and responsibilities are essential functions and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person