Founded in 2017, percipient.ai utilizes state-of-the-art research in Computer Vision, Artificial Intelligence and Deep Learning to develop cutting-edge tools that bridge the gap between AI and human understanding. We maintain an inclusive and collaborative environment where each individual can do their best work, grow, and have a meaningful impact on our nation’s security.

We strongly believe in the power of data to save lives, the promise of the human and machine team to protect our values, and the potential of our people to help transform the world.

We look for diverse life experiences, top-quality intellect, emotional maturity and for people that truly want to make a difference enabling profoundly important missions. We work across teams to deliver an impactful product that is changing the way our nation collects and analyzes intelligence.

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As a Technical Support Engineer you will have an opportunity to provide level two technical support to our mission delivery teams and customers. This primarily includes providing technical support for our product - Mirage and also supporting complex issues around deployments, networking and performance debugging. You will excel at solving challenging problems involving the latest technologies around computer vision, AI/ML, cloud scaling and a modern technology stack - and above all you will be backed by our level three product and devops engineers. Ultimately, you will be a professional our customers trust.

What you'll do:

• Provide answers to technical and functional questions faced by our mission delivery team and customers
• Escalate and coordinate with DevOps, Product Engineering and Data Sciences teams to obtain answers in real time
• Take ownership to build, update and maintain technical documentation that can be used by other engineers and customers in their own environments
• Maintain and produce SLA reports for the support team

• Bachelor's degree in CS or other engineering related field. 
• At least three years of work experience in a technical support role supporting end customers
• Programming experience with one or more of the following languages: Bash, Python, HTML, Javascript, CSS, C/C , Java, Scala
• Experience with cloud hosted services (on AWS or Azure) and good working knowledge of Ansible, Terraform, Jenkins, Linux Administration, Docker/Kubernetes
• Good understanding of Operating Systems (Windows and Unix), Networking and Routing
• Understands the concepts of Machine Learning, Artificial Intelligence, Computer Vision and preferably has done hands-on work with frameworks such as MxNet, PyTorch or TensorFlow
• Availability during core business hours EST and on-call rotation when it is your turn
• US citizenship required due to federal requirements.

Percipient.ai is a proud equal opportunity employer and we are committed to hiring and supporting a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We believe in the benefit of a highly-collaborative, in-office culture, so if you're in the Bay Area or near the Reston Town Center, plan to be in the office 2-3 days a week.