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At Percepta, we bring first-class service across each market we support. As a Rewards Representative / Guides in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Rewards Guides provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company.
The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels.
This will include technical app support, concern resolution, detailed product information, sales incentives / campaign support, and general information and / or questions, providing best in class service.
The Rewards Guide will be responsible for providing timely, professional and accurate customer service within the contractual customer service metrics.
During a Typical Day, You'll
Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including :
o Utilizing available resources to accurately respond to customer inquiries through appropriate channels.
o Corresponding with customers via mail channel as appropriate
o User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads
o Website assistance to dealers and field personnel
o Dealer enrollment process
o Reviewing dealer parts statements
o Process program cancellation requests
What You Bring to the Role
What You Can Expect
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect :
Culture of Service - to be treated like you are the customer from day one
Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions
Respect - a team that is accountable, dependable and gives you their full attention
Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
LI-Hybrid , #LI-Onsite
Last updated : 2024-04-26
Full Time
$62k-80k (estimate)
04/28/2024
07/24/2024
percepta.ai
Philadelphia, PA
The job skills required for Guide include Customer Service, Microsoft Office, Accountability, Training and Development, Background Check, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Guide. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guide. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guide positions, which can be used as a reference in future career path planning. As a Guide, it can be promoted into senior positions as a Travel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guide. You can explore the career advancement for a Guide below and select your interested title to get hiring information.