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At Percepta, we bring first-class service across each market we support. As a Quality Assurance Specialist in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Quality Specialist is responsible for monitoring and evaluating representatives in an innovative new program. The emphasis is on building an environment that is supportive of Best-in-Class customer centric culture and ensures the programs and representatives incorporate our core values into their daily job responsibilities.
This includes monitoring interactions with clients, coaching (if applicable for program), and tracking the measurable delivery of quality service and care to ensure client and program standards are maintained or exceeded.
Also, supporting Abay, meeting attendance (as needed), meeting / exceeding the monthly expectation for operations support and special assignments as assigned.
o Contact Handling Time
o Subject Matter Expert duties (Operational and Training)
o Re-current Training Facilitator
o Special Assignments as assigned.
What You Bring to the Role
o Exceptional customer service
o Automotive industry
o Cutting edge technology
What You Can Expect
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect :
Culture of Service - to be treated like you are the customer from day one
Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions
Respect - a team that is accountable, dependable and gives you their full attention
Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
Last updated : 2024-05-07
Full Time
$86k-103k (estimate)
05/09/2024
05/24/2024
percepta.ai
Philadelphia, PA
The job skills required for Quality assurance specialist include Quality Assurance, Customer Service, Microsoft Office, Calibration, Attention to Detail, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality assurance specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality assurance specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality assurance specialist positions, which can be used as a reference in future career path planning. As a Quality assurance specialist, it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality assurance specialist. You can explore the career advancement for a Quality assurance specialist below and select your interested title to get hiring information.