Title

Maintenance Supervisor

Department:

Operations

Reports To:

Property Manager

Status

Full Time / NON_EXEMPT

Who We Are

At Pepper Pike Capital Partners, LLC, we are a vertically integrated, multi-family investment, management, and (re)development company headquartered in Cleveland, Ohio, with a current portfolio of approximately 5,500 units across the Midwest. We ensure the sustainable success of our properties by creating diverse and world-class trained on-site teams that surpasses expectations on every level, including tenant screening, coordination of tenant turnover, property maintenance, and financial management. Our hands-on approach and onsite interaction with our regional manager and property teams allows us to have a real-time view of property operations and local market conditions.

We believe that choosing to live in one of our communities is more than just selecting an apartment. When our residents choose us, they invite us to be a part of their daily lives. We take this responsibility seriously and strive to provide the highest level of customer service to our communities and the surrounding areas.

Benefits

• Medical, Vision and Dental Insurance
• Paid Time Off
• Comprehensive Bonus Packages
• Competitive Compensation
• Collaborative Work Environment

Position Overview

The Maintenance Supervisor is a valuable member of our on-site management team, whose role is to help maintain a crisp appearance of our apartment units and prepare a welcoming home for our residents. This position is responsible for supervising and motivating their maintenance team to ensure the property, grounds, and equipment are safe and orderly. The ideal candidate will have strong leadership skills, be self-motivated, provide outstanding customer service, and take immense pride in their work.

Responsibilities

PRIMARY:

• Organize maintenance staff and provide guidance for the daily workflow.
• Assign and complete work orders and ensure quality completion of all assignments.
• Provide appropriate communication and training to maintenance technician(s)
• Coordinate required work requirements with vendors; ensure satisfactory work completion in a timely manner.
• Provide excellent customer service to residents.
• Assist the Property Manager with monitoring material and supply usage and maintaining accurate inventories.
• Walk the units and the property daily to ensure 'curb appeal' of buildings and grounds.
• Collaborate with the Property Manager to forecast spending based on future needs (ex. make ready, painting, etc.) and manage spending.
• Complete administrative work in an organized and timely manner
• When necessary, assist maintenance techs with completing daily assigned work orders on a timely basis and ensure they are completed to the resident’s satisfaction; preparing vacant residential units for re-leasing; and ensuring mechanical systems (heating/cooling, plumbing, electrical, appliances) are all in working order.
• Other duties as assigned.

SUPERVISORY DUTIES:

• Manage the maintenance staff at assigned property.
• Manage staffing, training, and collaborate with property managers on performance evaluations of direct reports.

Qualifications

• High school diploma or related Vocational Training
• HVAC certification
• 5 Years of Supervisor Experience preferred.

Physical Requirements

The physical requirements of this position are related to a standard facilities or maintenance environment. Must be able to lift, bend, carry, move equipment and furniture, and use cleaning equipment and/or standard tools. Work is performed both inside and outside, requiring the ability to work under variable weather conditions. While performing the duties of the job, the employee is required to hear, talk, stand, walk, reach, stoop, or kneel. Must be able to lift up to 50 pounds without assistance.

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