PeopleShare is hiring a Hybrid Customer Service Representative in Horsham, PA. This is a hybrid position for an insurance company that has been around for over 40 years.

We are looking for someone with previous experience in Customer Service with a customer centric mindset who is friendly, upbeat, and has good communication / problem solving skills.

This position requires you to already have a vaccination for Covid in order to work in their office.

SCHEDULE / HOURS :

The Customer Service department is open from 8 : 00am-7 : 00pm. We are looking for individuals with flexible availability, as their shift will fall somewhere between that range.

Candidates need to be open to working 2-3 late nights a week (that shift is 11 : 00am-7 : 00pm). There is also a rotational Saturday every 3rd Saturday - from 10 : 00am-3 : 00pm.

4 Days in Office, 1 Day of choice work from home

Pay Rate : $20 hour

DAY TO DAY DUTIES / RESPONSIBILITIES :

• Answer basic questions regarding NJ auto, home and umbrella policies, coverages, and premiums; assume ownership for thorough follow up on all contacts
• Deliver first call resolution and make it easy for the customer
• Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella) for NJ
• Accurately enter and update policy information into the various processing systems and handle phone inquiries
• Perform research and initiate changes / corrections to customer’s policies according to established procedures and sound business judgment
• Meet and / or exceed the expectations of customers and agents, always providing professional and efficient service through positive interactions and extensive product knowledge

SKILLS / REQUIREMENTS (I.e. education / years’ experience / software / industry or position experience) :

• College degree and / or NJ Property & Casualty license are preferred
• Excellent interpersonal, listening, communication and organizational skills
• Strong analytical and decision making skills
• Excellent computer / data entry and math skills- previous experience in a high volume call position preferred
• High energy and motivation to follow up and take ownership
• Must already be vaccinated for Covid*

IND7

We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, forklift, machine operators, maintenance mechanics and office managers.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and / or local laws.

This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Last updated : 2024-04-26