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Mediacom Bolt is Hiring a Customer Sales & Service Representative I Near Valdosta, GA
** Position Description**
**Customer Sales & Service Representative I** Location **Valdosta, GA - (CC W) Coastal** Working Hours **TBD at time of offer** **Customer Sales & Service Rep I, Customer Sales**
**$1,000 Sign on Bonus to join a great team!**
****BENEFITS AVAILABLE AFTER 60 DAYS:****
* **Medical, Dental, Vision Plans**
* **401k with Match**
* **Vacation AND Flex time**
* **Significantly Discounted Mediacom Products and Services**
* **Tuition Reimbursement**
* **FSA and HSA plans available**
* **And MORE!**
**General Responsibilities:**
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.
**Specific Responsibilities:**
Interact with customers by telephone, as well as e-mail, mail and fax.
Answer customer inquiries and solve problems regarding billing, services, and products.
Assess customer needs and interests in order to present Mediacom products and services.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Exceed or maintain minimum sales ,quality and productivity standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service calls when necessary.
Receive and process customer payments.
**Preferred Skills/Experience:**
Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
High school diploma required, Associates/Bachelors Degree preferred.
Effective communication skills.
Data entry and computer experience.
Ability to work evenings, weekends and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
**Keywords:** Customer Service, Call Center
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Job Summary
Full Time
$38k-49k (estimate)
04/13/2024
05/02/2024
The following is the career advancement route for Customer Sales & Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Sales & Service Representative I, it can be promoted into senior positions as a Sales Rep. (Bio-Medical Equip. & Supplies) that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Sales & Service Representative I. You can explore the career advancement for a Customer Sales & Service Representative I below and select your interested title to get hiring information.
