Job Title:

Customer Service Representative (On-Site)

Job Description

The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems regarding client's product and/or services.

**REIMAGINE YOUR CAREER**

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns **World's Best Workplaces** , **Happiest Employees** , and **Best Companies For Career Growth** awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Concentrix Customer Service Representative, youll join an organically diverse team from 40 countries where ALL members contribute and support each others success and well-being, united as One Concentrix. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Customer Service Representative at Concentrix, you will:

Interface with customers via inbound calls who have questions or concerns that require additional support.

Achieve specific support and resolution on every call.

Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.

Maintain broad knowledge of client products and/or services.

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

A High School Diploma and/or GED

Minimum 6 months of customer service experience preferred (or required)

Live within a 40-mile radius of our Valdosta, GA site

Internet Speeds of 10mbps for downloads and 5mbps for uploads

Strong PC knowledge and computer navigation skills

The ability to work rotational evening shifts as needed and with notice

**WHATS IN IT FOR YOU**

One of our Concentrix Culture Statements says, We are fanatical about our staff. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:

Paid training and opportunities for monthly performance incentives

Ability to work from home with company-supplied technologies

401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP), Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.

Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), and Health and Wellness

**REIMAGINE THE BEST VERSION OF YOU!**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why nearly 300,000 people around the globe call Concentrix their employer of choice proudly united as One Concentrix.

_The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills_ _._ _Only qualified applicants who are legally authorized to work in the U.S. for any employer will be considered, as we are unable to sponsor (or assume sponsorship of) an employment visa at this time._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran_ _._

Location:

USA, Valdosta, GA

Language Requirements:

Time Type:

Full time

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**

**Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

**Where Job May be Performed:**

Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .