Overview:
We are seeking a dynamic and experienced Vice President/General Manager to lead our organization to new heights. This role requires a strategic thinker with exceptional leadership skills to drive business growth and operational excellence.

Position Summary: The Vice President and General Manager is responsible for developing, coordinating, implementing, and monitoring all property operations to ensure the attainment of property goals and objectives, and to verify adherence to Company standards, policies, and procedures. The Vice President and General Manager is accountable for the financial, compliance, safety, and service results of their assigned responsibilities. As part of our corporate mission statement, the Company has made a substantive commitment to community service and charitable giving in the communities where we operate. The Vice President and General Manager will serve as a principal community service representative and will liaise with community leaders and charitable organizations to obtain our community service goals. The Vice President and General Manager will initially directly supervise the company’s Human Resources, Food & Beverage, Table Games, Sports Book, and Information Technology departments. Other departments may be assigned at the discretion of the EVP.

Essential Responsibilities:

1. Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance, and resources to accomplish established objectives.

2. Responsible for creating and fostering an environment of support and motivation for Team Members.

3. Establishes property standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.

4. Acts as the Company community service and charitable giving ambassador. Oversees the planning, implementation, and management of Company community service goals and objectives.

5. Acts as the Company hospitality champion, proactively leading innovation, leveraging established programming and developing new and measurable programs to nurture and cultivate an enhanced hospitality culture across all locations.

6. Assures operating standards are consistently trained and monitored to ensure exceptional experiences for our guests.

7. Creates a comprehensive annual hospitality learning and engagement plan for operations teams.

8. Reviews and approves adequate plans for the control of planned outputs, budget spending, labor efficiency, material efficiency, customer service, and capital expenditures along with human utilization.

9. Reviews performance against operating plans and standards. Provides reports to subordinates or interpretation of results and approves changes in direction of plans.

10. Presents monthly reports on performance to Senior Management.

11. Defines and recommends objectives in each area of operations.

12. Develops specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.

13. Reviews and approves cost control reports, cost estimates, work force and facilities requirements forecast.

14. Coordinates and collaborates with department leaders of the business unit in establishing and carrying out responsibilities.

15. Reviews and approves budgets throughout the business unit.

16. Reviews and proposes major projects involving changes within the business unit’s functional areas.

17. Provides orientation and on-the-job training for direct reports and ensures that the duties, authority and responsibility for each position are defined and understood.

18. Reviews and proposes the implementation of programs and organizational plans that support the goals under their authority.

19. Establishes objectives and procedures governing the performance of assigned activities. Issues specific annual objectives to immediate subordinates and reviews objectives of the operations.

20. Identifies training needs, initiates development of subordinates and recommends effective personnel action.

21. Keeps employees informed as to Company/departmental plans and progress.

22. Consults with all segments of management responsible for policy or action.

23. Ensures compliance within the area of responsibility. Makes recommendations for improving interdepartmental effectiveness of policies and procedures.

24. Reviews, endorses, or revises budget proposals received from direct reports. Submits budgets for assigned activities in accordance with budget procedure. Approves budget expense up to authorized dollar amounts.

25. Keeps position supervisor informed of relevant activities.

26. Take on and manage various projects, including new property development as assigned to aid in the achievement of evolving company goals and objectives.

Position Qualifications:

Bachelor’s degree required.

10-12 years of senior leadership experience required.

Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.

Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• New Hampshire: Relocate before starting work (Required)

Work Location: In person