Responsibilities:

• Clinical Duties:
• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients. 
• Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. 
• Ensure diagnostic testing and their evaluations are completed before visit. 
• Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic locating when necessary.
• Provides coverage for practice team members during absences and/or staffing shortages. 
• Schedules required procedures and OR for patients at attending physician’s directing. 
• Ordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completing of pre-op packages.
• Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed.
• Process medication refill request, triaging to appropriate staff. 
• Coordinates and schedules cases with medical equipment representatives as required in the OR.
• Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution.
• Admin Duties:
• Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion r takes appropriate messages/delegate to appropriate staff.
• Maintain multiple calendars/schedules, surgery schedule, office hours and meetings.
• Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion.
• Complete prior authorizations for medications.
• Complete medical record requests.
• Create/Edit and distribute letters per attending physician direction.
• Proficient in the use of all systems necessary for practice operations.
• Billing Duties:
• Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes.
• Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals.

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
•  2 years Medical office experience, or 2 years of customer service experience (Required). 
• Related clinical office experience required. 
• Prior customer service or insurance verification experience in a healthcare setting preferred. 
• A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.