140 Customer Experience Manager Jobs in Philadelphia, PA
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Penn Interactive is Hiring a Customer Experience Manager Near Philadelphia, PA
About the Role & Team
The Customer Experience team is going through an exciting expansion of responsibilities. We are looking for a Customer Experience Manager with prior Customer Experience or Customer Service experience to continuously improve our training and knowledge base.
You’ll have an opportunity to work alongside various stakeholders across sports betting; iCasino, Casino and Hotel Property. Stakeholders include Quality Assurance, Product, Design, UX Research, Customer Support and more. This is an exciting opportunity to immerse yourself into the interactive and retail side of sports betting and casinos!
About the Work
- Continuously improve Customer Experience processes and training delivery for theScore Bet, ESPN BET, and Penn Entertainment Properties.
- Manage the planning, development, and execution of new and ongoing Customer Support training programs and curriculum.
- Define standards and processes related to Customer Support training, documentation and delivery.
- Collaborate with the Customer Experience Reporting and Quality Assurance teams to identify learning opportunities, processes updates, and training focuses.
- Use creativity and product understanding to highlight inefficiencies in processes, internal platforms, and app features.
- Lead cadence calls with stakeholders to assist in the development and update of Standard Operating Procedures and training materials.
- Maintain internal and external Help Centers with most up-to-date information available.
- Assist in the management of Zendesk admin functions.
- Other duties as assigned.
About You
- Post-secondary education in business, communication, or a related subject.
- 3 years of previous experience in Customer Support with exposure to analysis, issue resolution and tracking.
- Experience developing and executing adult education and training programs
- Proven people leadership experience.
- Competent analytical, investigative, problem-solving, and planning skills.
- Ability to understand and write operational business processes.
- Knowledge and Proficiency with Zendesk, Google Drive and Microsoft Office.
- Excellent verbal and written communication skills.
What We Offer
- Competitive compensation package.
- Comprehensive Benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements
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Job Summary
Full Time
$99k-148k (estimate)
02/24/2024
04/23/2024
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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