Overview

About UsPegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities. Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America".When a customer picks up the phone or sees a Pegasus representative at their facility, they know that they are dealing directly with an owner of the company. Everyone has one overriding goal: do whatever it takes to guarantee our customer’s satisfaction. It is our goal to deliver “WOW” experiences through exceeding our customer’s and employee’s expectations. We are quick to respond with care, compassion, and attention to detail. Working as a part of a world-class team to achieve great things together, if our customers and employees don’t rave about Pegasus, then we have failed.

Job Skills / Requirements

General Responsibilities:

The Operations Manager position manages janitorial operations that facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence and economic goals.

Specific Duties / Essential Functions:

• Oversees daily activities of region to maximize scheduling and real-time utilization of resources; analyzes and recommends part-time, flexible, and full-time employee mix for the site.
• Monitor daily work hours to remain within budgetary guidelines.
• Be able to operate and teach subordinates how to safely operate and maintain all types of cleaning machinery and equipment.
• Establish and maintain open lines of communication with Managers, Supervisors and Employees.
• Conducts customer site inspections; submits customer change orders.
• Provide quotes and supply orders as needed.
• Responsible for job starts, and on/off offboarding.
• Submits employee change orders as needed in a timely manner.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Projects a favorable image of the company to promote its aims and objectives.
• Keeps Portfolio Manager promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action, which may be taken.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Must provide all newly hired Supervisors and exempt staff with GPS goals within 30 days of hire.
• Must conduct GPS mid-year and year-end reviews within the required timeframe.
• Collaborate and partner with the Training & Development Team to identify development opportunities for your staff, and provide continuous feedback, mentoring, and coaching.
• Communicates areas of accountability and performance expected of personnel assigned.
• Determines standards of performance as a basis to review progress of personnel assigned.
• Recommends Transfers, promotions, and dismissals.
• Ensures proper training of personnel assigned.
• Develops individuals for future advancement.
• Performs other duties and responsibilities as required or requested.

Required Skills/Abilities:

• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Excellent written and verbal communication skills in both English and Spanish, preferred.
• Establish and maintain a positive relationship with client representatives.
• Customer Focus
• Collaboration Skills
• Communication Proficiency
• Develop and Manage Employees
• Personal Effectiveness/Credibility
• Decision Making
• Problem Solving/Analysis
• Teamwork Orientation
• Technical Capacity
• Must have experience working with Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams.

Supervisory Responsibility:

This position manages all employees of the department and is responsible for leadership, performance management and hiring of the employees within its department.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing some duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Ability to walk for extended periods across multiple job sites
• Ability to lift and carry up to 30 lbs.
• Ability to bend, reach, stand, and walk for extended periods.
• Repetitive use of hands, wrists, arms, and legs, including climbing stairs, use of ladders and keeling or squatting

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work:

This is a full-time position, working flexible schedule in the morning, evenings, and weekends.

Travel:

This is a full-time position with high travel frequencies.

Requirements

• Associates degree or Bachelor’s degree in business administration or a related field is a plus
•  3-5 years of experience in a leadership or management position.
• Minimum of 2 years Operations experience
• Experience in the same industry or a related field is preferred.
• Client/Vendor Management experience is preferred.
• Experience managing budgets and inventory management preferred
• Excellent communication skills (Verbal and Written) and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Must have experience working with Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Valid State Driver's License with clean record

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan