General Performance Responsibilities:

• Protect the legal and financial welfare of the dealership.
• Support the efforts of other employees to be successful.
• Assist all co-workers, managers and customers with information they need promptly and accurately.
• Set an example by maintaining a positive attitude and being professional at all times.
• Use sound accounting practices and procedures to ensure accuracy consistency.
• Keep all customer information private; do not discuss customer information over the telephone or in person without verifying the customer’s identity.

Daily Procedures:

• Process floorplan payoffs on new vehicles sold.
• Scanning and filing all office paperwork and title jackets.
• Process dealer trades and used vehicle purchases.
• Prepare shipments (FedEx, UPS, USPS) for titles and office staff.
• Process and post new vehicle invoices.
• Send and process trade payoffs.

As Needed:

• Back up to billing clerk.
• Follow up on dealer trade payments and MSO’s.
• Back up to wholesale title lists.
• Issuing customer refund checks.

Weekly Procedures:

• Follow up on trade title status.

Semi-Monthly:

• Print and maintain forms in supply area.
• Fill office supply orders and maintain office supply inventory.
• Maintain company vehicles, TRAC and demo vehicles.

Monthly Procedures:

• Salesperson License renewals.
• Review schedules and help to clear them and make adjustments.
• Assist with bank reconciliation.
• Assist with Sales Tax, Rental Tax, and Tire Fee filings.

Annual Procedures:

• Dealer plate audit & renewals.

• Ability to read and comprehend instructions and information.
• At least one year of successful general office experience.
• Dependable, detail-oriented, consistent, flexible in office operations
• Good computer and telephone skills as well as decision-making and problem-solving skills.
• Ability to maintain excellent customer relations and customer confidentiality.
• Professional appearance and the ability to work well with others in a team situation are essential.