Join Peak Toolworks, where excellence in Industrial Tooling is our primary focus. Customers who partner with our brands quickly learn of our dedication to supplying high quality innovative products backed by superior service and support. We encourage you to explore joining our team of professionals, providing industries best products and services through our dedicated team.
High Quality, Cutting Edge Solutions
At Peak Toolworks we specialize in designing and manufacturing high performance cutting tools to give you peak productivity with the longest tool life, no matter the application.
Every employee at Peak Toolworks plays an essential role in delivering the right products and services to customers at exactly the moment they are needed. The only way we achieve this is by hiring the most talented in the industry and creating a culture designed to inspire and reward employees for a job well done.
Friendly, Personal and Forward-Thinking
The ideal Peak Toolworks employee is someone that’s knowledgeable, friendly, and genuinely wants to help our customers succeed.
Customer Experience Representative
Role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. Inside sales specifically focuses on cold-calling, inactive accounts, and customer relationship development. As the ISS Representative III, is the Epicor expert, mentor, trainer, and technical expert, he/she is able to continue to support the outside sales force with in-depth in lead generation, market intelligence, and contact with current customers. ISS III will be assigned to Special Projects, which should not require hands-on supervision of highly complex orders for Gold customers.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Proactively contacting current and potential customers to generate sales of products, services, and parts. Generate quotes and follow up with customers and outside sales team to ensure quotes successfully transition to orders. Manage these orders to ensure delivery schedule is achieved to maximize revenue. Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery. Target inactive and competitive accounts for conversion. Develop, sell, and convert accounts to recurring revenue service contracts to new tool or resale tools.
2. Train peers and share best practices with those less experienced as needed.
3. Manage inventory to stocking levels. Ensure the order process is complete and error-free.
4. Manage outside purchases and product transportation expenses effectively and efficiently.
5. Ensure that all paperwork, purchase orders, are maintained to respond to customer inquiries timely and ensure internal process requirements.
6. Answer technical questions about products for customers/outside sales when needed.
Competencies
1. Communicates effectively: Actively listens to customers and checks for understanding, adjusts communication content and style to meet the needs of stakeholder, models and encourages ideas and opinions. Delivers messages in a clear, compelling, and concise manner.
2. Action Oriented: Shows initiative in touch situations and spots and seizes opportunities, quickly and decisively takes action in fast-changing unpredictable situations.
3. Manages Execution: Focuses on highest priorities, lays out a thorough schedule and steps for achieving objectives, manages progress of work and diligently tracks the milestones, makes implementation plans, looks for obstacles and develops contingency plans
4. Technical Capacity.
5. Customer/Client Focus – Anticipates customer needs and provides services beyond customer expectations. Uses customer insights to drive and guide the development of new offerings, serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
6. Drives for Results: Sets aggressive goals and high standards. Pursues everything with drive and energy, puts in extra effort to meet deadlines and persists in the face of challenges and setbacks
Performance Management and Success in the Role
The output of the Inside Sales Professional will be linked to the corporate goals of Revenue Expansion and EBITDA enhancement but will also include the ability to connect with customers, understand the business, and assist outside sales. Success in the role will be measured in part to these metrics as well as individual behaviors including: Depth of Thought, Ability to Drive for Results, Ability to work with and through others (People), and Self Knowledge, understanding personal strengths and weaknesses.
Career Path
The successful Inside Sales can continue to grow and expand responsibility. Logical career progression for this role can include roles expanded responsibility in Outside Sales and Sales Business Unit Leader, and Regional Sales.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.