21 dispatcher Jobs in brooklyn, ny
Breaking Ground is Hiring a 311 Dispatcher Near Brooklyn, NY
311 Dispatcher
S2HB Outreach, 90 Sands Street, Brooklyn, New York, United States of America
Req #2463
Thursday, April 18, 2024
ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Reporting to the 311 Dispatch Manager, t he 311 Dispatcher is a part of the 24/7 Street to Home Brooklyn and Queens outreach program working to address homelessness and related activity in all of Brooklyn and Queens. The 311 Dispatcher receiv e s incoming 311 calls that are routed to the program from New York C itys main 311 system. The 311 D ispatch er position is a 24/7/365 position and the incumbent will be assigned shifts that are generally broken down as follows 12am-8am, 8am-4pm, and 4pm-12am. The 311 D ispatcher receive s calls, document call information, and deploy appropriate outreach response teams . The 311 D ispatcher interact s with callers, New York Citys 311 personnel, employees from the Mayors Office , the Department of Homeless Services, and program staff .
This position has a 35-hour work week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to incoming 311 calls
Ensure deployment of outrea ch response team
Close out 311 calls with the caller a nd appropriate City agenc ies
Record 311 call data
Complete f iling, p aperwork , data entry as needed
As part of a team, achieve performance targe ts with regards to 311 responses
Perform other related duties as assigned
MINIMUM QUALIFICATIONS:
Bachelors Degree or equivalent experience
Experience in customer service
Excellent interpersonal, problem sol ving, verbal and written skills
Ability to communicate an d work with diverse populations
Detailed oriented and highly organize
Bilingu al Spanish/English is preferred
Excellent computer skills, including proficienc y in Microsoft Word and Excel.
Familiarity with Access-based databases and the ability to learn new programs are preferred
EOE/M/F/Vet/Disabled
Other details
Pay Type Hourly
Min Hiring Rate $17.50
Max Hiring Rate $17.50
Apply Now
S2HB Outreach, 90 Sands Street, Brooklyn, New York, United States of America
Job Summary
Full Time
$47k-63k (estimate)
04/30/2024
05/16/2024
breakingground.org
MEMPHIS, TN
200 - 500
1990
$10M - $50M
Related Companies
About Breaking Ground
In 1990, a small group of people came together to bring to scale a new model of housing for people who were experiencing or at risk of homelessness - permanent supportive housing. The result was Breaking Ground's Times Square residence. Nearly 30 years later, the Times Square remains the largest supportive residence in the country, and thousands of people have been able to escape or avoid life on the streets by finding a home in one of its 652 apartments. Today, Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. ...
Supportive housing - affordable housing paired with wraparound services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. And for individuals and families at the edge of homelessness, our affordable apartments serve a a crucial safety net. But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
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The following is the career advancement route for 311 Dispatcher positions, which can be used as a reference in future career path planning. As a 311 Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 311 Dispatcher. You can explore the career advancement for a 311 Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.
