At FBM we believe that safe, qualified Dispatchers are a skilled group of individuals. They masterfully help to manage and coordinate the daily operations of all deliveries to construction sites. The Dispatcher is responsible for overseeing the activities of the customer service and dispatch functions with respect to servicing and scheduling delivery to meet customer demands and optimize route efficiency. They are an important part to our overall team operation.We believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry! Essential Functions/Qualifications:Schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitabilityResponsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff Uses and maintains ODT dispatch software to above-target FBM compliance percentageManages the material accuracy/verification process for each truck pre-deliveryMonitors and reports (as needed or requested) on labor costs for each deliveryEstablishes, builds, and maintains customer relationshipsPrevious experience preferredCommunicates effectively with customers, sales, and management regarding delivery statuses.Professional, courteous, and ongoing contact with customers before, during and after a saleProvide instruction to drivers in the event that a logistical or customer service issue should ariseCalls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouseCommunicate any concerns or issues directly to Branch ManagerAdheres to all company policies and procedures, DOT and OSHA standardsAbility to quickly and accurately perform basic math skillsAssertive — demonstrated ability to "take charge" and be pro-active when necessaryStrong written and verbal communication skillsAbility to quickly read a road/geographical map and communicate directions to someone elseDemonstrated effective (polite, organized, questioning) telephone skillsFlexibility/adaptability in personal work schedule and in product/delivery schedulingStrong organizational skillsApproaches job assignments with positive "can do" attitudeEffective interpersonal skills with customers and peersDemonstrated ability to follow instructions with limited guidanceMust attend all required meetings in relation to deliveries and overall companySupport our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a company of choice for both employees and customersAble to work 40 hours per weekOther duties may be assignedStrong computer knowledge/data entry skills requiredBuilding products knowledge strongly preferredBilingual (Spanish) preferred FBM BenefitsA friendly and supportive work environmentCompetitive pay and incentives Well-maintained equipmentExcellent benefits including: Medical, Dental and Vision plans, 401(k)Career growth opportunities