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Who are we?
Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.
What we offer you
Why you will make it your career
Our Values
Our Businesses
Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!
Job Summary
Responsible for providing both in-person and phone-based and technical assistance for company personnel. The ideal candidate will possess a solid technical aptitude along with strong communication and customer service capabilities. This role will act as the first point of contact for IT services and handle incoming inquiries using Service Now to create tickets and process escalations while maintaining a positive customer service experience. They will also assist with the installation, configuration and repair of workstations, printers, and peripherals.
Fundamental Duties
Skills and Knowledge
Minimum Qualifications Required
Preferred Qualifications
Full Time
Business Services
$52k-71k (estimate)
03/22/2024
05/20/2024
pcna.com
NEW KENSINGTON, PA
1,000 - 3,000
2005
Private
NEIL RINGEL
$500M - $1B
Business Services
PCNA is an online e-commerce portal that offers travel bag, clothes and related accessories.
The job skills required for Systems Support Representative include Customer Service, Written Communication, Troubleshooting, Microsoft Office, Scheduling, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Systems Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Systems Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Systems Support Representative positions, which can be used as a reference in future career path planning. As a Systems Support Representative, it can be promoted into senior positions as a Systems Support Assistant, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Systems Support Representative. You can explore the career advancement for a Systems Support Representative below and select your interested title to get hiring information.