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1. Ensures the proper vitaling and appropriate documentation of routine patient intake.
2. Directs patient flow. Assists other staff in need of assistance to maintain patient flow.
3. Writes the daily assignment including MA assignment, room assignment, daily tasks for MAs, and lunch schedule. Assigns lunches and lunchtime coverage to clinical staff.
4. Ensures that Medical Assistants perform and document basic patient history, treatments and administer medications appropriately.
5. Ensures the administration of prescribed medications and treatments as directed by the provider following PCC policies and procedures.
6. Maintains accurate medical records and reports to the nurse any pertinent information regarding the
patient’s condition and care.
7. Keeps providers informed of changes in assignments or patient flow that will affect working conditions.
8. Performs CLIA waived, blood draws, and diagnostic tests as ordered by the provider.
9. Ensures exam rooms are stocked with necessary supplies and materials. Orders medical supplies under supervision of the Clinic Manager.
10. Functions as a liaison between Walk-In Center and Emergency Department triage desk.
11. Performs and records quality control checks on specific medical equipment, office diagnostic tests
following established protocol as directed.
12. Communicates MA and PCR/FC assignment and backup.
13. Monitors rooms needed by provider, coordinates the number of rooms of providers during clinic
transitions between shifts. Follows room assignment guidelines.
14. Delegates work assignments to MAs and FCs as needed to even out workload and promote efficient
patient flow (nurse visits, assisting with heavier provider.)
15. Monitors triage nurse need for assistance, delegates work load of Medical Assistants in order to provide support and assistance to triage nurses.
16. Monitors chart bins and room assignments, makes adjustments as necessary.
17. Liaison with FC/PCR to coordinate which providers need patients registered and to monitor how many patients are waiting for registration, by provider.
18. Maintains patient confidentiality.
19. Maintains a neat and orderly clinical work area.
20. Ensures the observance of PCC policies, procedures, and safety practices.
21. Increases employee motivation, retention, and engagement by providing ongoing coaching to staff.
22. Aids in the implementation of systems that improves patient intake, flow and patient satisfaction and provides feedback to managers, ensures the efficient processing of patients and smooth patient flow.
23. Monitors internal and external customer service and ensures quality customer service to all follows PCC customer service guidelines and protocols.
24. Reports to management ways in which patient care could be improved.
25. Assists manager in coordinating lunch and meal breaks for WIWC staff.
26. Delegates workload during downtime, ensures that front office staff is always engaged and productive.
27. Functions as expert Medical Assistant.
28. Ensures the provision of coverage for all clinical support areas when necessary.
29. Functions as troubleshooter regarding daily clinical support staff issues.
30. Completes routine medical assistant assignments, including patient intake, vitaling, obtaining patient
history, and procedures.
31. Provides coaching on the patient intake process and ensures compliance with regulations and clinic
standards of quality patient care (i.e. HIPPA compliance, Patient Confidentiality).
32. Provides feedback on performance and assists with yearly performance evaluations.
33. Promotes teamwork within and outside of clinical area (i.e., establishes good relations between clinical and clerical areas). Focuses on enhancing patient flow and solving patient care issues.
34. Drives continual quality improvement through participation in organizational quality improvement efforts that may include but are not limited to patient satisfaction, clinical and operational quality improvement initiatives.
35. Performs related work as assigned
Experience/Training:
1. Graduate of a Certified Medical Assistant Program.
2. Medical Assistant with a minimum 3 years of progressive experience.
3. Associates Degree preferred
4. Knowledge of computer systems and applications.
5. Excellent written and verbal communication skills.
6. Ability to work with diverse groups.
7. Demonstrated Leadership Ability.
Certifications/Licenses:
1. Current Medical Assistant Certification preferred.
2. Current and valid CPR card.
Physical Demands:
1. Standing on feet for extended periods of time.
2. Frequent bending, reaching and walking.
3. Ability to lift 25 pounds.
4. Required travel between s
Full Time
Ambulatory Healthcare Services
$38k-46k (estimate)
04/10/2024
06/09/2024
pccwellness.org
CHICAGO, IL
50 - 100
1980
ANNE GALLAGHER
$10M - $50M
Ambulatory Healthcare Services
PCC Community Wellness Center is a network of 11 health centers that offer comprehensive primary care and support services in Chicagos west side and the near west suburbs. PCC operates as a medical home, where we offer comprehensive primary care with the integration of behavioral health and oral health care in order to address the multifaceted elements of individual health. Services are offered conveniently within one network, and in some cases, one facility. By providing these services directly and in a coordinated fashion, patients benefit from a high level of care continuity while facing fe...wer barriers to care. These additional support services are not an afterthought, but rather essential elements of accomplishing good health. The mission of PCC is to improve health outcomes for the medically underserved community through the provision of high quality, affordable, and accessible primary health care and support services. Anchored with family medicine, we are committed to serving the needs of all people in all stages of life. With this as our focus, we feel we can contribute to a future in which our society has developed a Culture of Health that guides our path to achieving and maintaining the healthiest population possible. This vision guides our actions for providing all individuals and communities with the means to attain their best possible health.
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The job skills required for Medical Assistant - Team Leader include Patient Care, Customer Service, CPR, Patient Flow, Front Office, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical Assistant - Team Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical Assistant - Team Leader. Select any job title you are interested in and start to search job requirements.