PAYETTE COUNTY

• 1130 3rd Ave. N. Rm.#104, Payette, Idaho 83661 *

Job Title: IT Help Desk Technician

Department: Information Technology

Reports To: Information Technology Director

FLSA Status: Full time with benefits / Exempt

Starting Pay: $35,360 – $45,000 annually, depending on experience

General Statement of Duties:
The Information Technology (IT) Computer Technician performs a variety of technical duties related to installation, maintenance and support of County computers, telephony, print devices, network connectivity, and equipment; performs related work as required.

Primary Job Responsibilities:

• Provides outstanding customer service to all customers, at all times.
• Builds and maintains respectful, positive working relationships with staff, supervisors, outside agencies, and the public using excellent customer service principles.
• Managing Active Directory, creating users and data structure.
• Following through with technical issues until a resolution has been found and then documenting detailed procedures.
• Monitors network devices to determine configuration changes. Investigates user problems, performs diagnostics, analyzes, troubleshoots, and resolves user, network and system problems across departments.
• Setup, configure, install, and troubleshoot notebook and desktops computers, printers, miscellaneous peripherals, and servers.
• Updates and maintains IT asset inventory.
• Documents the implementation of, and modifications to, technology systems as assigned.
• Works efficiently with vendors, technicians, and implementation teams as needed to complete assigned duties and tasks.
• Researches and recommends technology solutions that align with current and future fiscal year priorities.
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
• Performs all work duties and activities in accordance with County polices, procedures and safety practices.

Job Specifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job responsibilities.

• Must be able to pass a criminal history background check.
• Must possess a valid Idaho Driver’s License.
• This position requires an on-call rotation two weeks every month.
• This is an on-site position, Monday - Friday 8am - 5pm.

Other Knowledge, Skills, and Abilities:

Preferred experience with:

• Windows Operating Systems and servers in a domain environment;
• Computer security methods and procedures;
• Personal computer installation, operation and maintenance;
• Information system and networking practices and principles;
• Printer operation and maintenance;
• PC hardware, software and specialized applications;
• Experience with virtualization technologies.
• Networking protocols and interface systems;
• Diagnostic methods for computer hardware and software.

Required:

• Strong customer service orientation;
• Ability to prioritize multiple tasks and manage projects;
• Ability to work as part of a team as well as independently with minimal supervision;
• Must be able to work in a fast-paced environment with multiple interruptions;
• Ability to analyze operating problems of hardware and software and develop effective solutions;
• Ability to maintain and upgrade computer systems;
• Ability to maintain a professional demeanor during stressful situations;
• Be highly self-motivated, directed and pay attention to detail.

Education and Work Experience:

• High school diploma or GED is required;
• Technical school, 2 year college degree, or equivalent work experience;
• Minimum one-year experience in domain and Windows server environment;
• Any additional training and/or certifications in Microsoft, SQL, CCNA, CompTIA A / Network / Security , Windows 10 / 11, Server operating systems, or other technologies is preferred;
• Candidates who display exceptional customer service skills, communications and teamwork abilities, along with rapid learning, flexibility, and adaptability may be preferred over those with greater experience, but lacking those demonstrable skills.

Language Skills:

• Must have the ability to communicate by understanding and speaking the English language; read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations; write reports and business correspondence, effectively present information, and respond to questions from staff, technicians, and the general public.
• Excellent written and verbal communication skills, including e-mail communications.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of situational variables where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Essential Physical Abilities:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and/or sit for an extended period. The employee occasionally is required to climb, balance and stoop, kneel, crouch, or crawl and may frequently lift and/or carry up to 50 pounds.

Working Environment

• The work environment will include inside conditions, areas of dust other airborne matter and possibly outdoor weather conditions. Employees work in/at heights, confined spaces and are exposed to mechanical, electrical hazards.

Equal Opportunity Employer:
Payette County is an Equal Opportunity Employer (EOE). Qualified applicants are considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Employee will be asked to perform other duties as required.

Application packets will be accepted until the position is filled.
A job application is available for download at https://www.payettecounty.org/pdf/County/payettecountyapplication.pdf.

A completed job application and resume must be filled out completely and submitted as part of the application packet.

You may e-mail your completed application and resume to contact (AT) payettecounty.org. All electronic documents must be in a PDF format. Documents not in PDF format will not be reviewed.

Application packets may also be mailed to the following postal address:

Payette County IT Department
1130 3rd Ave. N. Rm.#104
Payette, Id. 83661

Job Type: Full-time

Pay: $35,360.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Work Location: In person