3 Customer Support Agent Jobs in UNKNOWN, ID
Tripledot Studios is Hiring a Remote Customer Support Agent
Description
About Tripledot Studios
- Tripledot won Tech Growth Business of the Year 2021!
- The Financial Times awarded Tripledot the Fastest Growing Business in Europe in 2022
- PocketGamer just awarded us Best Mobile Developer 2023
About Live Play Mobile
What you'll be doing...
- Respond to customer queries in a timely and accurate way using email and in-game chat.
- Monitor the game chat for potential violations and take necessary actions towards players who are violating the rules.
- Collect data about spotted issues/bugs and pass it on to the development team.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our team.
Who you are...
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with the gaming industry is a plus.
- Experience in Zendesk is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Advanced English (both written and spoken).
- Multi-tasking abilities.
- Patience when handling tough cases.
- Willing to work on a US prime timezone which would be on Wed - Sun, 10 AM - 6 PM PST or Wed - Sun, 1 AM - 9 AM Jakarta time.
What does working at Tripledot mean for you?
- Competitive Salary
- 12 days holiday (after 1 years service allowance increases by 12 days to a total of 24 days) plus Public Holidays in Jakarta
- Regular company events and rewards
- Breakfast & Lunch for employees who work in the office
- Health Insurance
- BPJS KETENAGAKERJAAN - Old-age Security, Pension Security, Employment Injury Security, Death Security
- BPJS KESEHATAN - covers health problems, including inpatient, outpatient, and glasses.
- Employee Assistance Program
- Festive Allowance
About Tripledot Studios
The Tripledot team is made up of incredible people with experience at some of the biggest companies in gaming. We are serial creators, always working on one pet project or another, and collaborate closely to bring those projects to life. Here at Tripledot Studios, we are building the Apollo program of games, finding the best of the best and empowering them to do what they do best. That’s the only way you reach the stars.
We embrace diversity, equity and inclusion, and we believe that our differences are our greatest strength. We work hard, but we also value work-life balance and prioritise the well-being of our Tripledotters.
Job Summary
Full Time
$49k-67k (estimate)
03/24/2024
06/29/2024
The job skills required for Customer Support Agent include Customer Support, Problem Solving, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent positions, which can be used as a reference in future career path planning. As a Customer Support Agent, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent. You can explore the career advancement for a Customer Support Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
01/24/2022: Charleston, WV
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
01/19/2022: Anaheim, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/17/2022: Helena, MT
Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
02/06/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
Agents need to be trained for a wide range of customer service soft skills.
01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
02/01/2022: Hialeah, FL
Step 3: View the best colleges and universities for Customer Support Agent.
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