JOB DESCRIPTION SUMMARY:

The Host/Hostess is responsible for providing excellent guest service by engaging the guest, taking orders, efficiently delivering food and accepting payment. This position is critical to Buffalo Wild Wings and impacts the sports bar by supporting team members and inspiring legendary experiences between friends.

RESPONSIBILITIES:

GUEST

• Inspire lengendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community.
• Informs guests of specials and/or promotions, answers questions and makes suggestions when asked.
• Uses up-selling techniques with every guest to enhance experience.
• Addresses guest concerns and informs Manager.

TEAM

• Promotes excellence, cooperation and teamwork within the company.
• Supports and assists team members, including bussing tables and assisting guests needs.

OPERATIONS

• Sets-up, maintains and operates the front counter and condiment stands.
• Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
• Adheres to standardized portion sizes, quality standards and department rules and procedures.
• Follows the cashier sequence of service excellence.
• Answer the telephone and responds to inquiries with enthusiasm.
• Takes drink and food orders and accurately inputs into register system.
• Ensures the correct drinks and food ordered are delivered to the guest.
• Collects payment and makes correct change or processes credit card transactions.
• Practices safe food handling and cleanliness standards at all times.
• Bags and manages takeout orders, checks for accuracy
• Maintains clean and orderly cashier area.
• Thanks guests as they leave and solicit feedback about the quality of service.
• Ensures PCI credit card compliance.
• Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
• Other duties as assigned.

SKILLS/QUALIFICATIONS:

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Self starter who is energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Prioritizes responsibilities and achieves results through multi tasking
• Forms strong working relationships within team.
• Identifies additional tasks to be completed and willingly assists others.
• Follows direction with focused attention.
• Minimum one year of experience in a customer service position preferred.
• Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.

PHYSICAL REQUIREMENTS:

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

Requirements

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)

• Sitting: Remaining in a normal seated position. (O)

• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. (C)

• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. (C)

• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (C)

• Stooping; Bending body downward and forward by bending spine at waist. (C)

• Bending: Bending knees to come to rest on knees or knee. (C)

• Reaching; Extending hands or arms in any direction. (C)

• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)

• Bending/Twisting; Continual intermittent twisting of the spine. (C)

• Talking; Expressing or exchanging ideas by means of the spoken work. (C)

• Hearing; Receiving detailed information through oral communication. (C)

• Vision; Clarity of vision at near or far distances. (C)

• Computer usage or other special equipment operated. (C)