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Job Type Full-time Description
Summary / Objectives
The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.
The position is a key driver of branch referrals that assist the branch team in achieving their annual goals. The CSR is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.
It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in growing the bank, while managing preventable losses and reducing fraudulent activity.
Essential Functions
Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, Thank you for banking with Pathfinder Bank.
While maintaining confidentiality of all customer records and documents.
Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner.
Assist with support work.
Promotes the Bank’s products and services and refers customers to the appropriate sales personnel. Answers customers’ routine banking questions;
refers complex inquiries to management.
Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy.
Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy.
Secondary Functions
Competencies
Supervisory Responsibility
None
Requirements
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit or stand at a desk and work on a computer.
The employee must be able to lift and / or move up to 15 pounds. The employee mush have physical strength to handle routine office materials and tools.
Dexterity of hands and fingers. There may be occasional lifting and transporting up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Travel
If necessary, travel will be primarily during the work day.
Required Education, Experience and Qualifications
Preferred Education, Experience and Qualifications
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for these job duties, responsibilities and activities may change at any time with or without notice.
Starting Pay Range : $17-$19 / hour
Salary Description $17-$19 per hour
Last updated : 2024-05-13
Full Time
$40k-50k (estimate)
05/14/2024
06/21/2024
ambg.com
Fulton, NY
<25
The job skills required for Customer service representative include Customer Service, Problem Solving, CSR, Products and Services, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.