JOB DESCRIPTION

About Us.....

Together, we empower people and build communities right here in the Tennessee Valley.

At Partnership, we know each and every neighbor we serve deserves safety, support, and a brighter future. Our programs directly serve and empower those most vulnerable, from a mother and daughter bravely seeking safety at our domestic violence shelter to a young adult seeking support at our home for aged-out foster youth.

Serving over 7,000 people every year takes a lot of hands and hearts. Ready to join us?

APPLY WITH US TODAY! We have a lot to offer....

• Great Culture!
• Volunteer Opportunities!
• Growth Opportunities!
• Be a part of an organization with a proven positive impact in our community!

Partnership is seeking a skilled Scheduler to join our Deaf Services team! This role plays a key role in serving the Deaf community by executing efficient scheduling of interpreters, maintaining client relationships, and overseeing contractor billing and payroll. This full-time (37.5 hours per week) position is eligible for all company standard benefits, including generous paid time off!

Minimum Qualifications:

• Must be able to communicate in American Sign Language (ASL)
• Understanding of deaf culture and the deaf community
• High school diploma or equivalent required (Bachelor's degree preferred)
• Three (3) years of relevant experience required
• Excellent communication skills

Essential Job Duties:

• Schedules interpreters (staff as well as independent contractors) to ensure appropriate coverage for department workloads to include on-site community interpreting assignments and at times Video Remote Interpreting (VRI).
• Prepares and maintains the web-based schedule of jobs and responds to changes in schedules.
• Assures effective daily operations by negotiating and communicating with clients, inputting job requests accurately and efficiently, coordinating interpreter schedules, and providing superior customer service.
• Trains interpreters, clients, and requestors on use of scheduling software, Usked.
• Performs accurate and timely billing for vendors and payroll for interpreters, and prepares daily, weekly, and monthly accountancy for both parties.
• Serves as the primary contact for requestors, clients, and staff contacting the office regarding interpreting requests as well as for our business partners, owning and resolving issues or concerns.
• Performs other related duties and/or special projects as assigned.

Partnership for Families, Children & Adults is a Tennessee Drug-Free Workplace.

The Partnership for Families, Children and Adults is committed to recruiting, hiring, retaining, and promoting all employees and applicants without regard to race, color, national origin, ethnicity, sex, gender or gender identity, sexual orientation, age, visible or invisible disability, veteran status, religion or beliefs, genetic or health information, marital or familial status, or any other legally protected class.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Language:

• American Sign Language (Required)

Ability to Commute:

• Chattanooga, TN (Required)

Work Location: In person