JOB DESCRIPTION // CUSTOMER SERVICE ASSOCIATE

QUALIFICATIONS

• At least 18 years of age.
• Ability to lift 40lbs. and stand for an entire shift (8 hours, excluding breaks).
• Ability to move/transfer products weighing up to 40lbs, from 5” to 56”, for up to 30’, for up to 10 hours per shift without mechanical assistance.
• Ability to read and speak English at an intermediate level. Bilingual is a plus.
• Possess excellent time management skills.
• Ability to understand and use POS technology.
• Ability to perform basic math (addition, subtraction, multiplication, and division) without the use of a calculator.
• Currently hold or have the ability to obtain a valid Food Handlers Card and TIPs certification (or equivalent).
• Open availability including holidays.
• Reliable form of transportation.

JOB DUTIES

• Greet guests as they enter and exit the facility.
• Assist with various front desk duties, including greeting and directing guests while standing for an extended amount of time
• Use an iPad to enter order details and assign guest orders to lockers.
• Perform all functions relating to the expediting duties of food from kitchens to the distribution hub including picking up, placing it on a cart, transporting it downstairs, placing it into locker, and entering/communicating its arrival.
• Maintain the cleanliness of the mess hall and kiosk area throughout the day.
• Keep the retail area fully always stocked, ensuring that all retail items are conveniently and neatly placed on shelves.
• Guide and assist guests on how to properly use kiosks for ordering and educate them on the locker and screen notification systems.
• Check IDs for alcohol sales.
• Sweep, mop, wipe down counters, clean restrooms, and kitchen areas during each shift.
• Communicate effectively and kindly with tenants, coworkers, and management staff.
• Inspect tenant order documentation for accuracy prior to delivering to lockers.
• Organize work and storage areas for optimal accessibility and functionality.
• Comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Uphold the highest levels of maintenance, cleanliness, and sanitary operations consistent with local health code standards.
• Maintain loss prevention standards and report missing items as needed.
• Promote and practice safe work habits, identify and resolve potential safety hazards, operational inconsistencies, and any team member or customer incidents.
• Follow Partake’s policy & procedures as defined in the Associate Handbook.
• Maintain the organization, cleanliness, and inventory levels of common areas and areas used for maintenance.
• Engage with Partake guests. Identifying their needs and provide timely, accurate, useful and polite responses.
• Occasionally move about for the purpose of assisting guests as well as accessing different areas of the facility and assisting others.
• Engage in a positive work environment for all employees that are free from harassment, and discrimination and is compliant with all state and federally-mandated policies and procedures.
• Perform inventory duties for retail items and internal-use supplies
• Engage with guests during marketing and promotion initiatives.
• Always provide outstanding hospitality and guest services.
• Be proactive in solving customer problems and satisfying customers in various situations.
• Organize work and storage areas for optimal accessibility and functionality.
• Correctly use rolling carts to transfer products weighing over 50lbs.
• Receive deliveries, confirm orders match paperwork, and store appropriately.
• Assist with distributing dishwashing chemicals and linens to Partake tenants.
• Perform the check-in and check-out procedures for all short-term rental spaces.
• Execute other duties and assist other departments/positions as needed.
• Familiarize yourself with tenant facts and current menus/concepts to inform and engage customers.
• Adhere to shift checklists and cleaning guides.
• Learn to identify the basic kitchen equipment, and what is offered in the shared/communal kitchens.
• Assist with the checking-in and out protocol for hourly tenants.

Job Type: Part-time

Pay: From $18.00 per hour

Experience level:

• 2 years

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)

Work Location: In person