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Job Category: Manufacturing/Production Consumer Goods
Position Title: Account Manager
Department: Sales/Customer Service
Reports to: Sales Manager
Status: Full-time Hourly/Non-Exempt
Seachrome is looking for an Account Manager–someone who has a positive attitude, takes initiative, is organized and detailed, and possesses great communication skills. The ideal candidate will be expected to be a Seachrome product expert –maintaining product knowledge, technical skills and enthusiasm for the entire product line.
Job Summary:
The Account Manager operates as the face of Seachrome to our Customers and will be responsible for developing long-term relationships with a portfolio of customers and connecting with key business executives. The successful candidate will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs.
Duties and Responsibilities:
· Operate as the lead point of contact for any and all matters specific to your customers.
· Be part of the phone rotation, answering incoming calls in a timely manner.
· Build and maintain strong, long-lasting customer relationships.
· Develop a trusted advisor relationship with key customers.
· Effectively collaborate with all team members to facilitate a smooth transition for new customers from account application stage to ongoing account management.
· Ensure the timely and successful delivery of our products according to customer needs and objectives.
· Forecast and track key account metrics.
· Manage quote preparation, sales order in-put and revision processing, purchase order review and processing.
· Provide customer quotes and ensure accurate pricing in a timely manner, either same-day or within 24 hours.
· Maintain quotes in Company Quote Log as directed by Sales Manager.
· Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
· Assist with high severity requests or issue escalations as needed.
· Coordinate requests from Field Sales Group (Independent Reps, Distributors, Regional Managers) to insure quick and timely responses.
· Accurate updating and maintenance of the Sage Accounting Program as directed by Supervisor.
· Additional responsibilities as assigned by Sales Manager and/or President.
Qualifications and Skills:
· HS Diploma/GED
· Associate’s Degree in Business Administration (preferred)
· 5 years of proven account management or customer service experience.
· Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
· Experience with International shipment documentation, quoting and scheduling desired.
· Experience in anticipating and delivering client-focused solutions based on customer needs.
· Mechanical aptitude to read specification prints/drawings.
· Proven ability to manage multiple projects at a time while paying strict attention to detail.
· Excellent listening, negotiation, presentation project management and follow-up skills.
· Excellent verbal and written communications skills.
· Demonstrate excellent organizational, time management, interpersonal, communication, and teamwork skills.
· Willingness to utilize technical tools to improve sales performance.
· Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and Outlook required.
Ability to work well with others in an office and manufacturing shop environment, possess good work ethics, and a positive attitude.
Benefits:
Equal Opportunity EmployerA satisfactory background check and pre-employment drug screen is required
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person
Full Time
Durable Manufacturing
$100k-135k (estimate)
05/01/2024
05/01/2024
seachrome.com
LONG BEACH, CA
50 - 100
Private
SAM C LONGO JR
$10M - $50M
Durable Manufacturing
The following is the career advancement route for Account Manager/Customer Service positions, which can be used as a reference in future career path planning. As an Account Manager/Customer Service, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager/Customer Service. You can explore the career advancement for an Account Manager/Customer Service below and select your interested title to get hiring information.