Provide top-notch customer service.

Being attentive to client and pet needs.

Identify and work compassionately with clients in various emotional states.

Work patiently with distressed, frustrated or disgruntled clients.

Answer and triage phone calls from clients.

Schedule appointments and schedule procedures.

Check-in clients.

Monitor client flow from check-in to discharge.

Monitor schedule and flow.

Managing record requests between other hospitals and specialty practices.

Ensure that daily deposits balances and accurate.

Discharge patients.

Client education.

Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.

Process payment transactions.

Maintain proper documentation in the electronic medical record.

Relay appropriate information to/from clients to doctors and/or management.

Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Familiar with Cornerstone software would be beneficial