Job Title: Change Manager

Location: San Jose, CA ( hybrid onsite)

Duration: Long term

What You'll Do

• Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
• Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
• Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
• Deliver on all areas of change including end-user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
• Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
• Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:

1. Review and update all training materials created to date:

• Sales Enablement
• Sales forecasting
• SLM
• Dictionary / Glossary

1. Support creation of new training materials:

• Adjustment tool
• Partner Program
• Native CRM reporting changes

1. Author and coordinate for review all communication to stakeholders regarding N$R program phases:

• Data Clean-up
• Dual reporting
• GTM Planning kickoff
• Release (Sales Comp Summit)
• Post release support

1. Revised training and communication plan:

• Consideration of GTM planning kick-off

1. Facilitate training of a basic understanding to:

• SOMs
• Sales Managers
• Forecasting
• RRPO team
• Partner Managers
• Finance (support only)
• Romania team (support only)

1. Develop and manage the Change Agent Network
2. Develop and report on adoption metrics
3. Support hyper care activities - Post Post-releaseort (office hours, communication, training materials revision )

What you need to succeed

• Practical experience with organizational change management, including people, process, and technology change implementations
• Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
• Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
• Strong emotional intelligence and ability to establish and maintain relationships
• Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
• Flexibility and resourcefulness; resilience in ambiguous situations
• Ability to collaborate effectively across various functions and levels in an organization
• Technical capability and demonstrated use of metrics and analytics
• Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
• Experience with Field technology is preferred