Leverage change management best practices to ensure the successful adoption of strategic initiatives.
Partnering with cross-functional team members to assess change impacts and readiness levels; developing plans to address these impacts
Establishing and maintaining positive relationships with cross-functional partners of all levels; engaging with and supporting sponsors of the change, including executives and senior leadership
Supporting the design, development, delivery, and management of communications; driving program-level and leadership communications for the change
Creating enablement plans; providing input for and support training efforts of cross-functional team members; delivering training resources and materials
Identifying and managing anticipated resistance, supporting change ambassadors/agents for initiatives as appropriate
Establishing and measuring important metrics change adoption and program success
Work with business owners and product managers to understand business processes; employee roles in those processes; and interpret the impact of the technology solution on the processes and roles.
Develops and maintains Project Change Strategy (Communications, Alignment, Training, Reinforcement and Resistance) and detailed plans
Executes program level communications for broad audiences
Leads Change Agent Strategy and Meetings
Authors materials to be distributed for particular interest groups meetings, emails, newsletters to ensure messaging aligns with Program status and brand
Provides Change Coaching to program leaders
Align with the Product Owners and Service Owners for Project business goals/drivers
Convert technical team documentation into cohesive process driven user documentation and enablement materials. ~5 years of demonstrated ability working with organizational change implementations; certifications (PROSCI, etc.) is a plus
Exceptional listening and communication skills, both written and verbal, to clearly articulate messages to a variety of audiences
Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship
Flexible and adaptable; able to work in ambiguous situations across various functions and at all levels in an organization