Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a CDRA Program Coordinator with Parallon you can be a part of an organization that is devoted to giving back!

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic CDRA Program Coordinator to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The CDRA Program Coordinator plays a critical role in the advancement of the Clinical Data Registry Abstraction (CDRA) and HIM, Coding & Abstraction departments’ strategic, operational, and quality goals. This role will be part of a team responsible for delivery of technology and workflow solutions that enhances CDRA and HIM, Coding & Abstraction’s ability to maintain production standards, monitor performance, solve problems and make timely decisions. This role will collaborate heavily with CDRA Operations, Information Technology (IT) Business Intelligence (BI) and HIM, Coding & Abstraction teams on projects of various scopes and complexity.

Reporting to the Senior Manager, CDRA Program, day-to-day activities will range from drafting and implementing workflows and associated configuration changes with stakeholders, collaboration with CDRA Operations in the creation of actionable dashboards, creation of operational workflows and deliverables to support implementations.

Workflows & Managing Work

• Coordinates intake through established pipeline with HIM team members, IT BI, IT Data Science, IT Product Development, and other stakeholders
• Reviews incoming requests for completeness, follows up on needed information, and performs necessary research for requirements development
• Facilitates requirements elicitation sessions using various techniques with diverse internal and external stakeholders
• Organizes and facilitates larger design sessions as needed
• Translates request into business/technical requirements that defines the scope and format of the deliverable
• Evaluates requirements and estimates time needed to complete deliverable
• Creates guiding documents, job aids and toolkits to support the implementation of workflows and technology solutions
• Ensures request information stays up to date to support leadership prioritization
• Communicates routinely with Manager on any significant issues, status of projects, barriers and successes • Navigates between competing priorities, perspectives, and needs from business partners – guides stakeholders towards the best “collective outcome”

Collaboration

• Responsible for collaborating with teams, communicating with stakeholders, and providing subject matter expertise in a fast-paced environment
• Completes projects in collaboration with HIM department team members, IT BI, IT Data Science and other various roles to evaluate outcomes across enterprise
• Engages stakeholders to resolve issues with data transmission, workflows, configurations or to coordinate changes in file layouts or file processing

Maintenance

• Assists in administration of HIM Business Intelligence (BI) reporting tools, sites, adhering to content publishing standards set forth by established governance bodies
• Ensures requirements documentation is kept updated and accessible to the business
• Handles and maintains confidential data sources
• Performs ongoing monitoring and refinement of reports, as assigned

Knowledge, Skills & Abilities

• Technical skills - demonstrates proficiency in Microsoft Office applications and BI tools. Demonstrates understanding of statistical analysis techniques, software development lifecycle (SDLC), and data science terminologies and methodologies.
• Numeracy skills- demonstrates proficiency in statistical calculations, argumentation and logical thinking, interpreting mathematical information, relationships of numbers, and measurement used in analytics.
• Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or communication as a guide to belief and action.
• Building and Maintaining Strategic Working Relationships – develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building, negotiating and maintaining crucial relationships.
• Adaptability – maintains effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Initiative – independently takes prompt proactive steps towards problem resolution.
• Effective Decision Making – able to gather facts, assess all perspectives and weigh different possibilities to influence positive outcomes.
• Managing conflict – deals effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Energy – consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Stress tolerance – maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Organization - proactively self-prioritizes assigned initiatives communicating challenges along the way.
• Communication - communicates clearly, proactively and concisely with all key stakeholders.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Works independently & collaborates in teams – is self-supporting; not needing to rely on others to complete assigned tasks while also being able to work in teams to accomplish initiatives.
• Facilitation – ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development.

Education

• Bachelor's degree in analytics, business analytics, statistics, computer science or related field preferred
• Master’s degree in the above preferred

Experience

• 3 years of reporting and data analysis experience required
• Advanced Microsoft Excel proficiency required • Experience with workflow management tools (I.e., Jira) preferred
• Analysis of healthcare related data preferred
• Experience using market BI tools such as Power BI, Tableau, MicroStrategy, QlikView, etc., a plus
• Experience working with enterprise-sized (very, very large) data sets a plus
• Management experience not a requirement

"

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our CDRA Program Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.