This is an hourly position that reports to the Executive Assistant and Director of Operations. This position is responsible for ensuring excellent service standards and maintain high customer satisfaction by acting as a liaison.

Responsibilities:
Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

Provide continual evaluation of processes and procedures and responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

Oversee and assist the Customer Service Representative as needed.

Provide statistical and performance feedback

Receive process and maintain customer accounts.

Review availability of services

Manage and resolve customer’s complaints and concerns.

Maintain liaison with other departments for services completion.

Resolve customer inquiries in a timely manner.

Collaborate Accounts Receivable on sales order invoicing and discrepancy investigation.

Knowledge of service line, prices, times, and customer agreements.

Establish and maintain a positive working relationship with customers, guard team, security consultants, and other inner office departments.

Take responsibility for service to assigned account and understand requirements of each customer.

Provide excellent customer service and build customer satisfaction.

Provide ongoing feedback to other departments and management.

Maintain sales orders files by customer and ship date.

Create and Manage Multiple reports on a daily/weekly basis.

Actively contribute in meetings to establish new procedures.

Establish procedures to prevent Customer/Service issues.

Ability to build out training videos and provide extensive support in MS Forms, MS SharePoint, MS Excel, MS OneNote, MS Teams, MS Lists, MS Planner and MS Visio.

Other duties as assigned.

Qualifications:
Must have High School Diploma or GED equivalent.

At least 3-5 years of related customer service experience.

Excellent communication and listening skills.

Time management skills and the ability to prioritize in a fast-paced environment.

Competent computer skills that includes Microsoft Office, .

Detail oriented and ability to multi-task.

Must have good written and verbal communication skills.

Strong phone presence with a great attitude.

Ability to solve problems and create alternative solutions.

Desired:

A.A. Degree preferred.

Knowledge of manufacturing environment and practices.

At our company, we value our customers and strive to provide exceptional service. As a Senior Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. If you are a dedicated professional with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to hear from you.

Job Type: Full-time