38 Customer Relations Rep Jobs in Louisville, KY
PAPA JOHNS is Hiring a Customer Relations Rep Near Louisville, KY
Job Summary
The Customer Relations Representative will initiate and receive telephone calls daily to assist restaurants with food orders and service related issues.
Duties and Responsibilities
Manage and provide world class customer service and resolve restaurant issues in real time to ensure restaurant operations have product necessary to enable sales.
Maintain effective business relationships with Franchise and Corporate restaurant management to ensure business processes are followed.
Maintain essential 7-day telecommunication hours of operation for proper restaurant support.
Process auto-shipments to support store promotions and QCC support auto shipments.
Cross-train and provide support for non-trad store set up .
Work closely with Quality Control Center management on customer concerns, following issues to closure.
Process all QCC to restaurant credits and provide necessary accounting documentation.
Utilize the CRM system to provide quality service concern resolution within established departmental service goals.
Maintain non-trad and domestic restaurant daily food orders via reporting, order entry and editing.
Develop and provide field with various communications necessary for restaurant operations.
Education, Experience & Certifications
High school diploma or equivalent
Eight(8) months working on a predictive dialing system in a call center, preferred
Functional Skills
Analytical Skills: effectively uses data to generate insights for operations excellence
Planning & Prioritization: highest impact, highest value
Financial & Business Acumen
Communicates Effectively and Candidly
Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
Process Improvement: Strive to continually improve
Ability to build and leverage talent
Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise
Ability to effectively communicate, inform, and influence senior leaders
Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects
Our Values
- EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
- DO THE RIGHT THING – Integrity, Character and Community
- PEOPLE FIRST – Customer and Team member Focus
- INNOVATE TO WIN – Think Differently and Lead Change
- HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
- CUSTOMER FOCUSED - Put the customer’s needs first
- RESULTS DRIVEN – Commit to achieving objectives
- INNOVATIVE MINDSET – Open to new ideas and ways of doing business
- STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
- COLLABORATION – Work together in the most effective way
Papa Johns is an equal opportunity employer.
Job Summary
Full Time
$34k-42k (estimate)
03/28/2024
05/27/2024
fafsfoods.com
Slidell, LA
<25
Related Companies
The job skills required for Customer Relations Rep include Customer Service, Call Center, Planning, Initiative, Communicates Effectively, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Rep positions, which can be used as a reference in future career path planning. As a Customer Relations Rep, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Rep. You can explore the career advancement for a Customer Relations Rep below and select your interested title to get hiring information.
