Description

Louisville Tile is seeking a Customer Service Representative for inside counter sales. This position is responsible for maintaining and building relationships with customers. They are responsible for providing customer service in person and over the phone for order entry, inquiries, claims, requests, and providing information about products and services. They are also knowledge experts on the installation process and ancillary products to assist customers with technical advice and product recommendations. CSRs may also be responsible for upselling products and services and meeting sales targets. Strong communication and customer service skills, as well as experience in a similar role, are typically required for this position. This is a full-time M-F position with competitive pay based on experience and qualifications. Applicants must pass a post-offer drug screen and background check.

Louisville Tile has been a family owned business for over 65 years with 16 locations. We provide on trend design, tile, and setting materials to residential and commercial customers in KY, OH, IN, IL, MI, TN, MN, and IA. Louisville Tile offers careers in many fields and strives to promote from within. Our company has a family like environment with a caring culture. We were voted one of Kentucky's Best Places to work the last 8 years by our employees! You can learn more about us here.

Benefits Offered:

• Annual Incentive Plan
• Paid volunteer time off
• 401(k) with employer match after 30 days
• Benefits after 30 days
• 7 paid holidays and a floating holiday

Requirements

Customer Service Rep Qualifications:

• 3 years of customer service experience
• High School Diploma or equivalency required, college preferred
• Proficiency in Microsoft Office products

Customer Service Rep Desired Skills:

• Demonstrated willingness to learn about tile and installation materials
• Ability to multitask between servicing customers in person and via phone
• Is committed to strong written and oral communication and interpersonal skills
• Demonstrates desire to thrive in a fast paced and dynamic work environment
• Is agile to adapt to changing processes and technology
• Provides focus and commitment with respect to attention to detail
• Enjoys and is successful with problem solving initiatives
• Demonstrates a passion for delivering stellar client services
• Understanding the importance of image and presentation as a company ambassador
• Ability to ask for the sale and desire to grow sales skills

The main duties of a Customer Service Representative (CSR) include:

• Prioritize answering customer calls and emails
• Responding to customer inquiries, complaints, and requests in a timely and professional manner.
• Providing information about products and services to customers.
• Assisting customers with technical issues and troubleshooting problems.
• Processing orders and handling returns or exchanges.
• Upselling products and services to customers.
• Meeting sales targets and goals.
• Actively developing a client book of business by engaging with existing customers to create a relationship that services and solves problems.
• Working closely with teammates to support the CSR team in all initiatives and re-engaging with dormant and prospective customers to foster a relationship that transacts and generates revenues
• Actively promoting products that allow us to upsell and penetrate the wallet share of customers on a more meaningful level
• Maintaining accurate records of customer interactions and transactions.
• Resolving customer complaints and ensuring customer satisfaction.
• Act as partner with the outside sales team to provide support for customer inquiries, follow up questions and order inquiries.
• Keeping current with new products, services, and promotions to better serve customers.
• Following up with customers to ensure their satisfaction and resolve any outstanding issues.
• Communicating with customers through a variety of channels such as phone, email, and chat.
• Driving new sales through development of dormant accounts
• Promoting the Pro Shop through merchandising as well as selling tools and sundries
• Training with our installation reps to learn all about tile and installation