6 Contact center agent Jobs in Bridgeton, MO
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Panasonic is Hiring a Contact center agent Near Bridgeton, MO
The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirements, and resolution.
They will resolve internal and external customer issue via calls or email.
Role and Responsibilities
- Handle inbound calls from customers or technicians 24 / 7 / 365. Able to dispatch when necessary.
- Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
- Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.
- During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
Requirements :
- 0-1 year Customer Engagement
- High School or GED
Our organization offers benefits that are the best fit for you at every stage of your career : Comprehensive Insurance Plans : Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life / Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and moreHussmann is a subsidiary of Panasonic USA.
Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed.
We hold over a 122 patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor
Last updated : 2024-05-23
Job Summary
Full Time
Durable Manufacturing
$39k-52k (estimate)
05/16/2024
05/29/2024
panasonic.com
KADOMA, KANSAI
>50,000
1935
KAZUHIRO TSUGA
>$50B
Durable Manufacturing
Related Companies
The following is the career advancement route for Contact center agent positions, which can be used as a reference in future career path planning. As a Contact center agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center agent. You can explore the career advancement for a Contact center agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
03/18/2022: Boise, ID
From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
02/22/2022: Hialeah, FL
Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
03/10/2022: Asheville, NC
Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
02/05/2022: Dayton, OH
Consistently attend to trainings, listen carefully to quality and coaching.
03/28/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Contact Center Agent.
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