• The Client experience
• On-site / Remote service
• Documentation of Client networks
• Training Clients on basic IT, security, and productivity best practices
• Finding Business IT solutions

• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
• Configure file, print and remote access services
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Backup Maintenance
• Ability to provide accurate time estimates for how long a task will take
• Ability to quickly learn new technologies through the use of self-study materials and intuition

• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Terminal Services
• Understanding of relationship between switches, patch panels and connecting nodes to a network
• Understanding of DNS services
• Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
• Working Knowledge of Wireless Technologies

• Education in Networking is great, but experience, passion and culture will win the day
• Net are required within the first 180 days of hire

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