Responsibilities Include but are not limited to:

● Manages the main incoming email accounts for Owners Inc and its subsidiary brands daily.

● Is available to receive and return all client support calls for Owners Inc and its subsidiary brands throughout each business day

● Maintains callback completion standards by end of business each day

● Triages client service needs and forward to the appropriate department or lead via email or in the appropriate work order program

● Creates new client files in appropriate systems as needed

● Removes clients and updates service requests as needed

● Partners with brand directors to assist in client calls upon request

● Updates client profile information in all system upon request

● Follows all best practices for client services communication

● Follow daily priority list to execute his/her roles

Software Utilized Includes but is not limited to: Freshbooks, Microsoft 360, Skimmer, and Jobber.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Hanahan, SC 29410: Relocate before starting work (Required)

Work Location: In person