40 Patient Services Coordinator Jobs in Columbia, SC
PALMETTO INFUSION is Hiring a Patient Services Coordinator Near Columbia, SC
About Us:
Palmetto Infusion/AccuRX provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service - always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.
About the Role:
Patient Services Coordinators are the point of contact for patients, vendors and providers, seeking solutions to their questions, challenges, or concerns. This role is heavily focused on coordinating infusion clinic scheduling for patients. This includes reviewing patient ambulation, medical clearance requirements, lab results, frequency of therapy, wash-out periods, and additional patient needs.
Schedule: Monday - Friday; 8:00 AM - 5:00 PM
Minimum Qualifications:
Experience/Education:
* High School Diploma or Equivalent.
* 2 years of experience in healthcare patient scheduling, or 2 years of experience as a Medical Assistant, Pharmacy Technician, or an equivalent healthcare role.
* Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
* Ability to cope with ambiguous, changing environment while under pressure in a calm.
* Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion/AccuRX team.
Essential Functions:
* Schedules initial patient appointments, reviews patients for ambulation, lab results, wash-out periods, pre-meds, clearance requirements and additional patient needs. Also manages ongoing patient scheduling, including rescheduling patients as needed and following up on missed appointments. Adapts strategies to effectively manage caseloads and workflow queues, ensuring consistency of outcomes across all patients.
* Monitors patient frequency of therapy, modifying appointments ensuring adherence and compliance.
* Conducts outbound calls to patients to set up initial patient appointments, coordinates changes in schedules, and follows up on open action items.
* Interprets physician orders, plans of treatment and other medical records necessary for patient on-boarding and retention.
* Coordinates with internal and external business partners to seek solutions and overcome barriers for patient care.
* Obtains medical records from providers for Insurance Case Managers to support authorization requirements as needed. Reviews REMS enrollment, taking corrective measures to re-initiate authorizations as needed.
* Triages incoming calls, utilizing extensive knowledge in pharmacy, patient services, and clinical services workflows to ensure the caller's needs are met.
* Assists the Patient Access Coordinators with performing new patient welcome calls as needed. Verifies patient appointments with referral sources, and patient assistance programs.
* Performs other related job duties as assigned.
About the Benefits:
* Competitive Compensation
* Comprehensive Medical Insurance
* Dental and Vision Insurance
* Company Life Insurance
* Voluntary Life and Disability Insurance
* Additional Voluntary Supplemental Plans
* Flexible Spending Account (Medical and Dependent Care)
* Health Savings Account
* 401K Retirement Plan
* Employee Assistance Program (EAP)
* Employee Discounts
* Ramsey SmartDollar Program
* Referral Program
* Tuition Assistance
* Paid Time Off
* 8 Paid Company Holidays
Physical Demands:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
OTHER
All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Full Time
$76k-94k (estimate)
04/30/2024
05/13/2024
palmettoinfusion.com
CHARLESTON, SC
50 - 100
1999
CONNIE HARTLEY
$50M - $200M
Skilled Nursing Services & Residential Care
Related Companies
About PALMETTO INFUSION
As an ambulatory infusion company with an in-home care segment, Palmetto Infusion was among the first in the country to believe that what we had to offer to patientsit was unique, and it was life-altering. That though we might offer infusion treatments for autoimmune diseases, what were ultimately offering is hope. Hope that despite receiving a life-changing diagnosis, and at times, an unclear prognosis, that a path to wellness and a real quality of life is possible. And that even in the darkest of moments, hope could be restored. Upon our founding in 1999, it was our hope that if we always op...erated with empathy, and followed our belief in servant leadership, that we would build a team of nurses, doctors, pharmacists, intake specialists, and frontline staff who take personal ownership over patient health and have great respect and admiration for one another. The business of restoring health is, after all, the business that were in. And though it might be our job to help our patients get well, our purpose is much greater. We are caregivers, we are problem solvers, we are doers, we are teachers, and we do what we say we will do. Palmetto Infusion is now in three states across the Southeast, with 20+ clinic locations and growing. We invite you to join our extended family.
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The following is the career advancement route for Patient Services Coordinator positions, which can be used as a reference in future career path planning. As a Patient Services Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Coordinator. You can explore the career advancement for a Patient Services Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a PATIENT SERVICES COORDINATOR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PATIENT SERVICES COORDINATOR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PATIENT SERVICES COORDINATOR job description and responsibilities
A patient services coordinator performs administrative and customer service duties at a medical facility.
01/13/2022: Grand Rapids, MI
Advising patients on whether they need to ask about escalating treatment for a condition based on their symptoms and response to any existing treatment plans.
01/03/2022: Santa Maria, CA
Evaluating the results of medical treatments with members of the hospital staff and monitoring the health of a patient throughout their care.
01/05/2022: Bradenton, FL
Maintain heavy communications with patients, referring physicians, and other faculty and staff regarding patient care and administrative responsibilities.
02/01/2022: Lebanon, PA
Maintains a legible supply of forms and appropriate office supplies required for daily activities. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records. Other duties as requested or assigned.
02/08/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PATIENT SERVICES COORDINATOR jobs
A patient services coordinator with a commitment to continuing their education remains up to date with their knowledge of medical terminology and procedures so they can comprehensively explain a patient's options to provide them with the best possible car
02/18/2022: Boulder, CO
Many people who patient services coordinators work with may feel concerned or stressed, and speaking with a coordinator with a positive attitude can help to raise spirits.
02/06/2022: Wilmington, NC
A good patient services coordinator educates patients about their health conditions and help them develop a plan to address their personal health care needs.
01/29/2022: Juneau, AK
Patient services coordinator should maintain a systematic referral log to correlate patient referrals to other specialists.
02/02/2022: Vincennes, IN
A good patient services coordinator helps patients understand their medical situation and the options available to them.
01/09/2022: La Crosse, WI
Step 3: View the best colleges and universities for PATIENT SERVICES COORDINATOR.
