About Us:

Palmetto Infusion/AccuRX provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

About the Role:

The Supervisor of Patient Services Coordination oversees daily operations of incoming calls, patient scheduling, and general coordination between Patient Services, Pharmacy Services, and Clinical Services. The supervisor is responsible for ensuring service level standards are achieved, the Palmetto Experience is delivered to all patients, providers and callers, and effective communication is fostered both internal and external to Patient Services.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM

Minimum Qualifications:

Experience/Education:

• High School Diploma or Equivalent
• Registered/Certified Pharmacy Technician, or Registered/Certified Medical Assistant, or equivalent healthcare experience.
• 2 years of leadership experience, or 2 years of experience taking on increasing roles of responsibility in a healthcare organization.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion/AccuRX team.

Essential Functions:

• Directly supervises the daily operations of the Patient Services Coordination team including designated phone queues.
• Ensures that calls are being answered within service level standards and makes adjustments to staffing accordingly.
• Performs quality audits and participates in the call and chart auditing processes for staff.
• Monitors census and follows up with Nursing to discuss patients that may need to be discharged.
• Measures and tracks performance metrics and provides feedback to staff, including daily and monthly scorecards.
• Supports both inbound and outbound staff when fellow leaders are out to maintain expectations.
• Edits and manages rules, structures and settings inside the patient scheduling application.
• Opens and closes clinics as needed.
• Monitors ongoing management of caseloads, ensuring patients have appropriately scheduled follow-up appointments, and consistent adherence to effective caseload management practice.

About the Benefits:

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.