Summary
Assists the Store/Facility Manager in managing and operating a retail store, donation processing center and/or warehouse operations. Provides exceptional customer service through the efficient management of store associates, donations, processing, stock rotation, inventory, and sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support of our mission related services.
Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Culture)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Maintains clean work environment.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issue refunds and resolves customer concerns.
• Trains Retail Team Member IV in delivery of new Retail Team Member training.
• Demonstrates a mastery in production and customer service management through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits, and securing the building at the direction of the Store Manager in accordance with established guidelines.
• Ensures compliance with established safety, security, sales, money handling (as applicable), and record keeping procedures and practices as outlined in the Standard Operating Procedures.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production standards.
• Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed.
• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards for retail stores as applicable.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities for retail stores as applicable.
• Optimize floor space based on product flow to ensure efficient production.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related duties as assigned.

Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly supervises the store management team, store associates, program participants, volunteers, and community service participants; performs work of subordinates as needed. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; maintaining a safe work environment; addressing complaints and resolving problems.
Qualifications
Must be able to:

• Perform each essential duty satisfactorily.
• The requirements listed here are representative of the knowledge, skill, and/or ability required.
• Occasional travel is required for business related activities.
• Must maintain the ability to pass a criminal background check.
• Must be able to obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
• Must maintain a valid driver's license, access to reliable transportation at all times and automobile insurance acceptable to Goodwill's liability insurance provider. Education and Experience
• Associate's degree (A.A.) or equivalent from a two-year college or technical school in Business or related field.
• Two (2) years of retail management experience with an emphasis on Customer Service.
• Equivalent combination of education and experience considered.

Must be able to:

• Read, analyze, and interpret general business periodicals, professional journals, or sales reports.
• Write reports.
• Effectively present information and respond to questions from customers, managers, and employees using tact, courtesy and cooperativeness.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, ratio and percent.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity and initiative.
• Exercise discretion while managing confidential information.
• Operate a POS register.

Must have:

• Experience and sound working knowledge of fax machines/scanners, material handling equipment and computers to include: Microsoft Office programs (Outlook, Office, Excel), data based programs and internet.

Physical Demands
While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb or balance, or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or lift and/or move over 50 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.
Work Environment
While performing the duties of this job, the employee occasionally works in adverse weather conditions. Employee may be exposed to dust, odors, extreme cold or heat. The noise level in the work environment is usually moderate.