We are seeking a friendly and organized Bilingual Front Desk receptionist, fluency in Spanish preferred, to be the welcoming face of our Dermatology office. As the first point of contact for our patients, you will play a crucial role in creating a positive and efficient experience for our clients. The ideal candidate will have excellent communication skills, attention to detail, ability to multitask, and a passion for providing exceptional customer service.

Responsibilities:

Patient Interaction:

• Greet and assist patients with a warm and welcoming demeanor.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient process.
• Answer phone calls, schedule appointments, and respond to inquiries with professionalism and courtesy.

Appointment Management:

• Coordinate and schedule patient appointments using the office's scheduling system.
• Confirm upcoming appointments and provide necessary pre-visit instructions.
• Maintain an organized and up-to-date appointment calendar.

Administrative Support:

• Assist with patient registration and ensure accurate completion of necessary paperwork.
• Verify and update patient information in the electronic medical record (EMR) system.
• Handle insurance verification and assist with billing inquiries.

Office Coordination:

• Collaborate with medical and administrative staff to ensure smooth daily operations.
• Manage and maintain the reception area, keeping it clean, organized, and inviting.
• Handle incoming and outgoing mail, as well as other general administrative tasks.

Patient Comfort:

• Provide information and directions to patients, creating a comfortable and stress-free environment.
• Address patient concerns and escalate issues to the appropriate staff when necessary.
• Ensure patient confidentiality and uphold privacy standards.

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience in a medical office or dermatology setting is preferred.
• Familiarity with medical terminology is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and remain calm in a fast-paced environment.
• Fluency in Spanish preferred, but not required.

Customer Service:

• A customer-focused attitude with a commitment to delivering exceptional service.
• Ability to handle patient concerns and inquiries with patience and empathy.

Skills:

• Strong interpersonal and communication skills
• Ability to stay organized and work in a fast paced environment.
• Willingness to learn and grow within the organization.

Physical Requirements:

Must be able to spend a great deal of the day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day.

Excellent Benefit Package Includes:

• Competitive pay
• 401k with company match
• Health, Dental, Vision
• Employer HSA contribution
• Life Insurance
• Tuition Reimbursement
• Great PTO and Holiday policy

If you are motivated and have the desire to provide outstanding customer service, we invite you to apply and become an integral part of our dynamic team.

Experience

• 2 year(s): Experience working in a Medical office in a front desk capacity

• 1 year(s): Dermatology experience preferred

Education

• High School or better

Skills

• Being punctual
• Customer service skills
• Computer skills
• Telephone skills
• Good communication skills

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals