1 Reservation Agent Job in Riviera, FL
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Palm Beach Marriott Singer Island Beach Resort & Spa is Hiring a Reservation Agent Near Riviera, FL
Overview
Opportunity: Reservation Agent
Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.
Potential Career Path
Reservations Manager – Front Office Supervisor – Front Office Manager
Essential Job Functions
- Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
- Respond to email and internet inquiries promptly and accurately.
- Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
- Assign reservations based on guest preferences and availability; provide confirmation number.
- Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate applicable deposit and guarantee policies as requested.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school Diploma or equivalent.
- Previous customer service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Source: HHM
Job Summary
Full Time
$47k-66k (estimate)
04/10/2024
04/19/2024
The job skills required for Reservation Agent include Customer Service, Transportation, Guest Service, Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservation Agent positions, which can be used as a reference in future career path planning. As a Reservation Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation Agent. You can explore the career advancement for a Reservation Agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservation Agent job description and responsibilities
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
02/07/2022: Battle Creek, MI
Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
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Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
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Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
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Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservation Agent jobs
Appointments provide the agents the opportunity to provide a higher level of service to their clients.
01/26/2022: Vallejo, CA
Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
04/05/2022: Killeen, TX
Check on the availability of accommodations or transportation on a traveler's desired travel dates.
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Tracks future room availability's on the basis of reservations.
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Provide support to customers who have already made a travel purchase by confirming, changing or canceling reservations.
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Step 3: View the best colleges and universities for Reservation Agent.
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