About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities with Arc, our data driven community health platform.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

As Head of Product Design at Pair Team, you will play a critical role in building a technology-enabled service that improves healthcare access and outcomes for underserved communities. In this player-coach role, you will set the bar for product experience quality and partner with engineering, product management, data science, and operations to improve product experience. You will design for a range of end users, including Pair Team social workers, Pair Team clinicians, and case managers at non-profit organizations partnered with Pair Team.

This is a fully remote position reporting to the Head of Product.

What You’ll Do

• Own the product design process end-to-end, including launching new products 0 to 1
• Manage and coach Pair Team product designers
• Individually own design work for high complexity projects including producing artifacts like workflow diagrams, wireframes, user flows, UI design, and prototypes
• Own the direction and improvements of Pair Team’s design system, balancing consistency and velocity improvements vs implementation cost
• Set the bar for product experience quality for the product team both for projects you drive and the product experience as a whole
• Conduct customer research and leverage data insights while leading the research and discovery phase of the product design process

What You’ll Need

• 10 years of experience in product design building digital product experiences
• 5 years of experience with an early-stage startup in product design
• Experience partnering with operations stakeholders to improve complex workflows
• Expert proficiency in UX and product design tools (eg, Figma)
• Strong collaboration skills with cross-functional thought partners (eg, engineering, design, data science, and operations)
• Ownership mindset and strong desire to work within a fast paced startup environment
• Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
• Digital health experience is a plus but not required
• Design system implementation is a plus but not required
• Experience working with data in a regulated environment is a plus but not required (eg, HIPAA, PII, financial data)

Because We Value You:

• Competitive salary: $200,000 - 240,000 (depending on experience)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k through Guideline
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend 
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!