Summary:

Responsible for the day-to-day operation within the Bowling Center. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations.

Essential Functions and Responsibilities:

• Hire, train, develop, measure performance, discipline, and schedule department staff
• Lead the tactical execution of strategic initiatives under the direction of division leadership
• Establish standards of service within assigned department(s) and ensure achievement
• Promote and obtain increased lineage and income. Create ideas to increase customer traffic and promote customer utilization of other facilities on the property
• Create a network of influential contacts within the bowling industry in order to obtain major national tournaments and group bowling
• Ensure proper maintenance of the building and furnishings. Oversee mechanics to ensure efficient operation of bowling equipment
• Exchange ideas with other department managers to coordinate marketing efforts
• Initiate programs and ideas to improve the level of service
• Make decisions relating to operations within your authority and responsibility
• Follow through on personnel administrative responsibilities, team member feedback
• Prepare and revise Job Descriptions for all subordinate positions, as required
• Form positive employer/team member relationships
• Delegate responsibility and authority effectively
• Read and evaluate job-related literature in books, magazines, pamphlets, etc., in order to increase job knowledge
• Control labor and supply costs. Make recommendations to increase Lanes’ revenues and decrease expenses
• Keep informed of innovations made by competitors and report same to the General Manager
• Submit recommendations on large expenditures in the department
• Prepare schedules, reports, forecasts, and budgets as directed and required
• Thorough knowledge of Bowling Center Operations, including Fiscal Budgeting
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meet the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Minimum three (3) years’ experience in Bowling Center Management.
• Ability to read, analyze, and interpret documents, maintenance instructions, and other documents.
• Thorough knowledge of Bowling Center Operations, including Fiscal Budgeting

• Pleasant personality, team-oriented and enjoys working with and serving people

• Proven experience providing a high level of guest service
• Ability to accurately perform basic math skills
• Must be at least 21 years of age.
• High School Diploma or equivalent
• Ability to effectively communicate in English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards

• None

Physical Requirements

• Constantly walking and standing
• Regularly required lifting to sixty (60) lbs, transporting, pushing, pulling, and maneuvering large loads weighing up to one hundred fifty (150)
• Regularly bend, kneel, twist, squat, kneel
• Occasionally sit and work at a desk or computer
• Regularly reaching 12-24 inches across the counter
• Eye/Hand Coordination and Manual Dexterity
• Distinguishing between shades of color and use of vision and hearing

Work Environment Potential Conditions

• Indoor & Outdoor
• Smoky & Noisy
• Bright flashing lights
• Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.