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Customer Service Representative

Riverside, CA | Full Time
5 Days Ago

Job Description

Our professional Team Members are committed to providing service excellence and are passionate about going above and beyond to exceed our customer’s expectations. We are looking for individuals who have integrity with strong initiative and relentless attention to detail to do the right thing. We continue to find ways to innovate, lead and make a positive difference in the world. Join our successful team and have an impact on sustainability, one day at a time.

PADNOS is a full-service recycling company handling paper, plastic, metals and electronic recycling. We tailor recycling programs for consumer and industrial clients throughout the United States. PADNOS was founded over a century ago and continues to transform the recycling industry. The company has thrived as a family business through four generations and has grown to be a market leader and best in class innovator.

PADNOS has a rich history of taking care of our Team Members, their families and the multiple communities we serve. We invest in our Team Members and offer the following benefits:

  • Competitive Wage
  • Medical, Dental and Vision Insurance
  • 100% Tuition reimbursement for Team Members
  • 75% Tuition Reimbursement for dependents
  • First Time Home Buying Assistance
  • 401K Match and Profit Sharing
  • Performance Driven Bonuses

Position Summary:

The Administrative Service Rep serves as the point of contact for customers and yard managers in completing transactions executed at our retail yard facilities. Will purchase incoming metals, record weights and/or coordinate the shipping and receiving of trucks. Will also assist in daily inventory counts, as well as maintain and account for receipts of incoming loads and outgoing shipments.

  • Weigh and record trucks in and out, using computer or other scale equipment.
  • Prepare driver's paperwork and invoice.
  • Set up new accounts and place orders.
  • Organize, verify and process Bills of Lading according to company standards.
  • Enforce and contact correct personnel in radiation procedures; assist with resolving radiation issues.
  • Assist with coordination of shipping and receiving of trucks.
  • Answer, screen, and direct incoming calls; provide direct communication with drivers and yard personnel ensuring outstanding customer service.
  • Maintain cash and check procedures, incoming mail and deliveries, open and close procedures, and process paperwork/reports as needed.

Position Qualifications:

  • 3-5 years office or administrative related experience required
  • Demonstrated knowledge of Microsoft Office products
  • Experience with accounting software
  • Ability to multi-task
  • Excellent interpersonal, verbal, and written communication skills
  • Strong customer service skills
  • Proven organizational skills and attention to detail
  • Bilingual English/Spanish preferred
  • Associate's degree in Business or related field preferred

Company Overview

  • Website padnos.com
  • Headquarters CADILLAC, MI
  • Size 200 - 500
  • Founded 1905
  • Type
  • CEO JOE SPRAGUE
  • Revenue <$5M
  • Industry Business Services
  • About padnos
  • We have continued to innovate the recycling industry for four generations, while serving as an essential resource to those needing our services. And over the course of our century-plus history, our design and build teams have produced industry leading processing equipment and programs that have consistently given us an edge in the recycling industry. We have continued to procure the best technologies, the best energy resources and the best people in the industry. Together, we've grown a company truly dedicated to seeing all succeed, starting with our people. Services & Products Provided Recycl ... ing Centers: We have 13 Recycling Centers throughout Michigan where the general public and small business' can recycle various commodities including electronics for quick payment. Scrap Management Programs: Our Scrap Management Programs manage all aspects of our industrial customers recycling. We conduct a comprehensive assessment for our customers' needs and execute them with in-house services or utilize our national and international network of strategic partners. Through expertise, experiences and relationships with recyclers, raw material consumers, and logistics providers we provide revenue-enhancing and customized solutions. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ Founded in 1905, PADNOS is a family-owned and operated business, creating innovative recycling solutions and managing scrap products for industrial and commercial accounts with accuracy and efficiency. We strive to make the best use of all resources in recycling paper, plastics, ferrous, and non-ferrous metals, as well as e-scrap at our 20 locations in Michigan and throughout the U.S. More

Skills for Customer Service Representative

The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Written Communication, Attention to Detail, Initiative, Organizational Skills etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Representative

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.