** Guest Service Supervisor**

**Job Category****:** Front Office **Requisition Number****:** GUEST03382 Showing 1 location **Job Details**

**Description**

Ideally located on the sandy shores of Pacific Beach (PB), the fan-favorite Blue Sea Beach Hotel is a refuge from the every day. Perfectly suited for the ultimate laid-back vacation, be greeted by our bright new beach dcor and indulge with Pacific Beach hotel features and services like our oceanview year-round heated pool and spa, on-site bicycle rentals, and a central location near the world-famous Strand, perfect for surfing and sunbathing.

****Essential Functions and Responsibilities of the job include but are not limited to:****

* Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

* Communicate effectively with guests and fellow team members.

* Be proficient at all Guest Service systems and processes.

* Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.

* Oversee and ensure accountability in all aspects of Guest Service Teams performance.

* Responsible for all front office activity during scheduled shifts.

* Monitor and adjust room availability status.

* Check travel agent commissions, franchise frequent stay program activity and central reservations.

* Monitor and complete filing of registration cards, reservations, correspondence and no-shows.

* Check Maids list and ensure room availability status is accurate.

* Check and audit banks.

* Check dry cleaning status.

* Check time cards to posted schedule.

* Submit daily report to Guest Services Manager (written or verbal).

* Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

* Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

* Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

* Perform other duties as assigned, requested or deemed necessary by management.

**Skills**

**Preferred**

**Critical Thinking** *Novice* **Detail Oriented** *Novice* **Leadership** *Novice* **Professional Telephone Manner** *Novice* **Enthusiasm** *Novice* **Conflict Resolution** *Novice* **Interpersonal Communication (oral & written)** *Novice* **Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

**Required**

**2 years:** Minimum of two (2) years hotel experience as Front Desk Supervisor or progressive front desk responsibility.

**Preferred**

Strong English skills, both oral and written.

Hotel front desk operations and procedures.