Job Summary:

Responsible for assisting with the day to day operations of the property to ensure that the compliance, financial, and occupancy goals are met. In addition, this position acts as the main point of contact in the absence of the Property Manager.

Core Job Functions:

Financial

• Maintains accurate records of all property transactions and submits them on a timely basis (i.e. rent rolls, delinquency reports, move ins-move outs, etc)
• Ensures that all rents, HAP monthly, and late fees/check charges are collected, posted, and deposited in a timely manner.
• Ensures that A/P invoices are properly coded and submitted to the corporate office for payment.

Leasing

• Ensures property is rented to its fullest capacity and maintains inventory status.
• Conducts tours and pre-qualifications and assists prospective residents in the selection of an apartment and completion of an application.
• Accurately completes all lease applications, assists with application verification, and notifies prospective residents of results.
• Utilizes marketing strategies to secure prospective residents and ensures the continuing occupancy of the property. Maintains thorough knowledge of the local market comparable properties.
• Conducts resident move in orientations and final move out inspections.
• Represents the company in a professional manner at all times.

Administrative

• Answers the phone, handles accordingly, and greets residents.
• Ensures that lease files are complete and the completion of leases is being executed properly.
• Ensures all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Ensures current resident files are properly organized and stored.
• Submits the HAP voucher.
• Completes the 50059’s and TIC’s, the monthly Affordable Gross Potential Rent report, and the monthly security deposit summary.

Resident Relations

• Deals with resident concerns and requests on a timely basis.
• Develops and/or implements resident retention programs (i.e. resident functions, special promotions, monthly newsletter)
• Consistently implements the policies of the property.

Maintenance

• Maintains property appearance and ensures repairs are noted and completed on a timely basis.
• Assists in enforcing turnover standards for cleanliness and timeliness.
• Assists in ensuring that all work orders are recorded and communicated to the proper maintenance staff.
• Learns and ensures compliance with all company, local, state, and federal rules.
• Ensures that unsafe conditions are corrected in a timely manner.
• Provides timely and periodic information about property operations.

Experience:

1 or more years experience in customer service related to property management

Proven marketing and leasing experience

Experience with affordable housing, Low-Income Tax Credit, and Section 8 preferred

Skills:

Proficiency in Microsoft Office, including Word, Excel, and Outlook

Proficiency in Yardi preferred

Excellent customer service skills

Ability to perform in a busy, changing, multi-tasking work environment

Detail oriented, mathematical/analytical skills and time management efficiency

Communication, information gathering skills, and ability to work independently

Required to obtain at minimum, a Leasing License from the State of Illinois Department of Financial and Professional Regulation within 120 days of accepting the position and to keep it in effect so long as they remain in the position.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Springfield, IL 62701: Relocate before starting work (Required)

Work Location: In person