Job Summary:
We are seeking a highly motivated and customer-focused individual to join our rapidly growing national insurance firm. The right candidate will possess prior insurance sales or service experience, be self-motivated, and will be responsible for providing exceptional service to our customers through various communication channels.

Duties:
· Responds promptly and professionally to inbound calls and emails regarding policy coverage and claims

· Contacts new policy holders to introduce the company and explain the policy

· Builds rapport with customer. Listens to and responds to requests and inquiries

· Works to retain policyholders who inquire about canceling

· Helps policyholders understand policy contract. Makes recommendations for coverage enhancements or policy changes

· Process policy changes accurately

· Communicates premium payment information. Payment plan options, policy change premium impact, one-time payments and alternate payment arrangements

· Manages and utilizes time effectively to ensure department and individual goals are achieved

· Documents all policyholder interactions and places policy in follow-up if applicable

· Utilizes technical systems effectively and efficiently

· Fostering and maintaining relationships with carrier underwriters

· Keeping accurate records and notes on all client activities and document in the client management system

· Monitor claims for client satisfaction

· Performs other duties as assigned

Skills:
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
· 1 years’ experience in insurance sales, claims processing or customer support

· Active Property & Casualty Insurance License (Required)

· Ability to Multi-Task in a fast-paced environment

· Excellent oral and written communication skills

· Must possess a strong work ethic, be reliable and have a positive attitude

- Commercial insurance experience (Preferred)

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service. Join our team today and be part of a dynamic and supportive work environment.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

License/Certification:

• Property and Casualty License (Required)

Location:

• Huntsville, AL (Required)

Work Location: Remote