About the Role

About the Role

We are seeking a dedicated and efficient Service Coordinator to join our facilities department. The Service Coordinator will be responsible for managing the daily schedule and all customer interactions. Also providing administrative support to both the General Manager and accounting department. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask effectively.

As our Scheduling Coordinator/Office Manager you'll be the vital hub that keeps our operations running smoothly. Your primary responsibilities will include:

• Data entry, scheduling, and maintaining all customer information and project records.
• Provide estimates both over the phone and prepare written proposals for customers.
• Creating, maintaining, and adjusting schedules based on certain project requirements. Along with communicating schedule changes to the appropriate parties.
• Coordinating and working closely with the General Manager, accounting, and field team to help maintain the schedule and customer flow.
• Managing all customer communication channels including phone lines, emails, and CRM while ensuring prompt, friendly, and helpful responses.
• Identifying and resolving any scheduling issues or conflicts that may arise.
• Using our CRM, scheduling software, and other software tools to maintain effective operations.
• Serve as main liaison for all incoming work orders from clients.
• Receives incoming client emails / work order requests.
• Vette out and ensure information on incoming work orders is complete before dispatching work order.
• Work with JM or super to confirm the right tech to assign.
• Set client work order up in our CRM software and create a work order, review manpower schedule, and dispatch to tech.
• Work with PM and then set up new client service agreements within our CRM software.
• Serve as main manpower scheduler in our CRM software.
• Issue purchase orders for material purchases and issues POs to subs.
• Prepare all AR/invoicing for clients on work order work and then send to Account Manager/PM for WO invoice approval.

About You

We're seeking an individual who is:

• An excellent communicator: You have outstanding verbal and written communication skills, and you're just as comfortable on the phone as you are drafting an email.
• You are a team player: able to work with the other members of Junk B Gone to ensure seamless daily operations, answer scheduling-related questions, and share customer/job knowledge.
• Detail-oriented: Accuracy matters to you. From scheduling to customer data entry, you're someone who gets it right the first time.
• Tech-savvy: You're comfortable using various software tools, including CRM systems, to keep operations running smoothly.
• A multitasker: You can juggle multiple tasks and priorities without missing a beat, such as handling multiple phone lines and text messages.
• Customer-focused: You're outgoing, friendly, and genuinely enjoy helping others. You care about providing excellent customer service and nurturing positive customer experiences with Junk B Gone.
• Self-motivated: You are conscientious and have the ability to anticipate work needs and follow through with minimal direction.

About Us

Pacific Construction Services and the facilities department is the heartbeat of the Pacific Building Group family of companies. You’d be joining a team of high-producing folks that care about our jobs, the vision for the company, and bring a positive attitude to work! We're a close-knit team committed to offering the best service to our clients, and we pride ourselves on the welcoming, family-oriented culture we've fostered within our workspace.

Our founders, seasoned business professionals, have shaped an environment where you can enjoy doing exceptional work and achieve great results, all while having fun. And if you're thinking about your future, consider this: we provide ample career advancement opportunities within our network of companies serving customers in the Puget Sound region.

Benefits

We offer a competitive compensation package including:

• Health and Dental Insurance
• Vacation and Sick Leave
• A potential performance bonus program
• A supportive work environment and career advancement opportunities

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Compensation package:

• Bonus opportunities
• Performance bonus
• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

People with a criminal record are encouraged to apply

Application Question(s):

• Please highlight any sales and/or scheduling experience that you have either in person or over the telephone.
• How do you prioritize tasks and manage a busy workload?
• • Please describe any previous experience you have had with coordinating service work.

Work Location: Hybrid remote in Bellevue, WA 98007